Bilingual Customer Service Supervisor

A company is looking for a Bilingual Customer Service Supervisor to lead a team in delivering exceptional service in a dental and vision call center.

Key Responsibilities

Oversee operation teams of up to 20 Customer Service Representatives, ensuring exceptional service delivery

Conduct regular coaching and performance evaluations to promote team growth and operational excellence

Analyze performance data and implement best practices to enhance team performance and customer satisfaction

Required Qualifications

Bachelor's degree in business, healthcare management, or a related field, or equivalent experience

3+ years of experience in call center management within healthcare, dental, or Medicaid services

Proven ability to lead high-performing teams in a metric-driven environment

Strong skills in Microsoft Excel for data reporting and analysis

Familiarity with Medicaid policies and dental services compliance requirements