Head of Enterprise Fraud

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below.

Specific activities may change from time to time.

1. Being the face of Fraud internally and externally, building a strong security awareness to Truist and leading Truist in Fraud prevention.

2. Acting as an SME and improving client awareness of fraud

3. Delivering on specific KPIs which tie enhanced awareness of fraud prevention metrics; and longer-term to enhanced client acquisition

4. Develop a strategy for Fraud monitoring, working closely with Product and Risk / Compliance teams

5. Be a leader to the Fraud senior team and team leads, supporting them in building independence and strong autonomous teams

6. Accountable for forecasting, budgeting, and ensuring the fraud teams are meeting the expected KPIs, SLAs and quality standards

7. Own and continuously improve team capabilities, skills and capacity development, including key areas (like processes, quality assurance, regulatory compliance, workforce management)

8. Own and lead recruitment and strategic placement of required staff across teams, establishing and developing organizational structure

9. Be a strong communicator who can represent fraud operations at executive level committees

10. Lead significant cross-team projects requiring material decisions and content contribution as well as project management.

11. Maintain a client-oriented focus that has a clear understanding of risk and an innovative can-do mindset that achieves the payment and regulatory objectives and a great client experience

12. Working closely with Financial Crimes teams to develop areas that affect the whole Fraud and Financial Crimes organizations or other relevant teams;

and align with them on overall vision

13. Acting as escalation path for internal and external partners

14. Contributing to definition, scoping and execution of long-term plans and objectives, in coordination with the relevant Product teams, and other relevant internal or external stakeholders.

15. Be an external facing subject matter expert, improving the way we communicate about Fraud to partners, clients and the market

16. Be part of developing a fraud communication strategy and plan to help increase awareness about fraud prevention externally and internally

17. Rigorously use data to drive decision making, develop new approaches, evaluate program performance, and advocate for product changes that improve the accuracy of our fraud monitoring program

18. Coordinate, research, and assist with drafting responses to internal audit and external exams / regulator requests

QUALIFICATIONS

Required Qualifications :

The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Minimum 15 years experience as a leader of a fraud organization within a financial services company

2. Bachelors degree in a relevant field applicable to finance

3. Excellent verbal & written skills.

4. Able to be proactive, clear, concise, and comfortable speaking publicly.

5. Subject-matter expertise in fraud topics, typologies, investigative processes, and adherence to compliance regulations, policies, and procedures.

6. Management experience, managing a regulated financial institution’s fraud group or equivalent organization

7. Exposure to various fraud monitoring systems (vendor or in-house), with a good understanding of how to transform and / or implement them into an organization.

8. Experience communicating complex information accurately, clearly, and quickly to all levels of management, regulators, auditors, and third parties.

9. Experience completing time sensitive analysis of financial activities across multiple jurisdictions and countries.

10. Proven track record of taking individual ownership and responsibilities as well as being a great team-player.

11. Good understanding and ability to analyze, forecast and move of teams’ metrics;

12. Ability to work collaboratively within a complex organization, across multiple cultures, geographies, and disciplines.

13. Project management skills and capability to handle multiple projects at one time.

14. Experience with project management tools and familiarity with business analytics tools

Preferred Qualifications :

1. MBA

2. 20 years of experience leading a fraud organization

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation : All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.

Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.

Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.