Client Partner, Payers (Healthcare)

About Emids :

Emids is a leading provider of digital transformation solutions to the healthcare industry, serving payers, providers, life sciences, and technology firms.

Headquartered in Nashville, Emids helps bridge critical gaps in providing accessible, affordable, and high-quality healthcare by providing digital transformation services, custom application development, data engineering, business intelligence solutions, and specialized consulting services to all parts of the healthcare ecosystem.

With nearly 3,500 professionals globally, Emids leverages strong domain expertise in healthcare-specific platforms, regulations, and standards to provide tailored, cutting-edge solutions and services to its clients.

The Role :

Emids is seeking a commercially focused healthcare services Client Partner who will be tasked with growing top line revenue, while elevating EMIDS brand within the healthcare payer / provider space.

This individual will be responsible for broadening the services footprint into a higher percentage of digital, data offerings, and further establishing EMIDS’ s presence as a strategic partner to technology and product executives in healthcare provider organizations.

As an individual contributor, selling and building senior executive relationships will be critical components of the role.

Key Responsibilities

• Drive revenue, with a significant focus on commercial growth, portfolio expansion, penetrating new buying centers (particularly digital, data and domain), and building a profitable and sustainable business.
• Develop and execute the multi-year strategy and business plan for the portfolio, honing what already exists and creating a plan for the future based on healthcare provider imperatives.
• Responsible for achieving the financial performance as set out in assigned financial targets including such as bookings, revenue, profitability, and growth.
• Serve as the single face to strategic global accounts, through whom all other EMIDS leaders work to bring various service offerings to bear.
• Aggressively grow the existing portfolio, and attain pre-set firm revenue targets, while proactively building new senior executive relationships in functional areas where there is currently limited or no presence.
• Bring creative ideas and new value propositions to C-level executives and build the reputation of being a trusted advisor as this level.
• Originate, qualify, and close large / transformational services engagements.
• Build a nuanced understanding of the customer’s environment and pain points; synthesize and share through the EMIDS organization so that appropriate value propositions can be crafted.
• Challenge and shape the strategic agenda of the client based on understanding of their industry, strategic goals & issues.
• Drive operationally sound account plans that emphasizes growth, customer centricity, accountability, and teamwork.
• Team effectively with other key EMIDS stakeholders within the healthcare payer vertical, as well as horizontal sector leadership in consulting, analytics, and digital to cross-sell and take advantage of the firm’s broad services portfolio.
• Partner with the global delivery organization to assist if there are project delivery challenges.

Ideal Candidate Profile

The Client Partner will be a senior level professional services executive with a successful track record of building and managing significant digital / technology / professional services businesses for other leading consulting, IT, or business services firms focused on the health and wellness markets.

The incoming executive will have spent considerable time building C-level client relationships, closing significant business, expanding his / her firm’s footprint in large / marquee healthcare accounts, and establishing trusted advisor status within the C-suite.

The successful candidate may possess a prior revenue scale of $50M+ if coming from a broader services firm, or possibly $6M-$10M revenue footprint if hailing from an advisory / consulting background where the projects are smaller and more strategic.

The Client Partner will ideally have the experience of building out large account / s and bring a set of established relationships with healthcare executives.

Skills and Competencies

• 15+ years of total experience with a majority of one’s career spent working within the IT services, consulting, or technology sector, and at least 5 years of client level revenue, practice leadership or general management background, with an emphasis on managing client relationships and large account / s in the healthcare sector, preferably with leading health plans, national and regional.
• Proven track record of growing accounts or practices at a 20%+ clip and meeting or exceeding revenue, profitability, customer, and employee satisfaction targets.
• Strong mix of business acumen, domain, technology, and digital experience, with healthcare services industry savviness to facilitate translation of clients’ agendas into new revenue.
• Has ability to stay current with client needs / business process & technology trends and proactively leverage clients’ business challenges.
• Skills and Competencies (contd.)
• Ability to communicate confidently at the C-level and build meaningful internal and external relationships in both the technology and business organizations.
• Background of working in global environments with matrix structures.
• Able to connect with a variety of stakeholders on their specific pain-points, e.g., Chief Information Officer, Chief Marketing / Digital Officer, Chief Experience Officer, Chief Product Officer and other industry-specific leaders.
• Strong knowledge of business and technology issues that are relevant to C level executives. Brings a strong set of experiences and a point of view on current healthcare landscape and business / technology imperatives for payers
• Proficiency in driving engagements across a spectrum of offerings, to include at least two of the following areas : Advisory Consulting, Application Services, Digital Services (Interactive, Analytics, Product Engineering, etc.

with a strong understanding of key areas such as population health, interoperability, digital front door and other contemporary healthcare focus areas.

• Experience in selling healthcare platforms like QNXT and Facets.
• A continuous learner, aggressive, high-energy style to take advantage of opportunities and significantly impact the direction of the payer practice yet a team player’ who wants to leverage the whole firm and is prepared to work with colleagues to build more than his / her own portfolio.
• Excellent communication skills as an internal / external spokesperson (i.e., presenting at industry conferences). Equally comfortable talking with customers, investors, employees, executive management team and the board.

Emids is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.