Customer Service Specialist

Grifols Technical Assistance Position

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

This position is responsible for receiving and entering customer orders and meeting the customers' requirements for each specific order.

Primary Responsibilities :

• Performs day-to-day customer communication and order entry into the SAP system from email orders in a timely manner with speed, accuracy and professionalism.
• Answer customer inquiries regarding current and future orders.
• Provides shipment documentation to customers.
• Interacts with internal Supply and Demand team regarding order status and ship dates.
• Inform customers of any shortages with their orders or rescheduling orders.
• Responsible for product knowledge, content of customer specifications, and adhering to company policies.
• Understands processes of Whole Blood and Diagnostics plasma products, quality requirements, and adheres to Standard Operating Procedures.
• Initiates the customer complaint process and provides the details to Quality Assurance for further investigation. Provides follow up with customers with investigation findings and outcomes.

Knowledge, Skills, and Abilities :

Education and Experience :

Occupational Demands :

This position is eligible to participate in up to 5% of the company bonus pool. We offer a wide variety of benefits including, but not limited to : Medical, Dental, Vision, PTO, up to 5% 401(K) match and tuition reimbursement. Final compensation packages will ultimately depend on education, experience, skillset, knowledge, where the role is performed, internal equity and market data. We are committed to offering our employees opportunities for professional growth and career progression. Grifols is a global healthcare organization with employees in 30 countries focused on patient health and providing impactful results. Since our humble beginnings in 1909, Grifols has been a family company that prides itself on its family-like culture. Our company has more than tripled over the last 10 years, and you can grow with us!