Sales and Operations Coordinator

Benefits :

• Bonus based on performance
• Company parties
• Opportunity for advancement
• Training & development

Company Overview

At Aussie Pet Mobile, we pride ourselves on delivering top-notch grooming services right at our clients' doorsteps. Our mobile grooming service provides convenience and quality, ensuring our furry friends look and feel their best without the hassle of a trip to the salon.

We are seeking a dynamic individual to join our team as a Part-Time Sales and Operations Coordinator.

Responsibilities

Sales :

• Answer incoming calls, return voicemails and texts, and handle email correspondence professionally, including addressing customer complaints and resolving issues within scope.
• Inform customers about services provided and prices, especially as applicable to their pet's breeds, needs and health, while making appropriate recommendations.
• Oversee customer relations to ensure highest levels of customer satisfaction, address concerns, and maintain exceptionally positive client relationships.
• Develop and implement strategies to drive sales, expand the customer base, and identify opportunities for business growth.
• Implement continuous improvement initiatives to enhance operational efficiency, customer satisfaction, and overall business performance.

Operations :

• Ensure smooth day-to-day operations, including schedule coordination for groomers, route optimization, and logistics-handling.
• Brief groomers about their daily schedule, highlighting unusual circumstances and situations they may encounter.
• Respond to calls / texts from groomers in the field in real-time regarding any customer and pet issues, while multitasking to set priorities across inputs.
• Keep owners and other dispatchers informed of any issues, actions, or problems.
• Perform other duties as assigned during training.

Qualifications

• Problem-Solver : Ability to think quickly and make decisions in a fast-paced environment.
• Detail-Oriented : Committed to providing a tailored VIP experience during each client interaction, while helping the company achieve monthly revenue, retention, and recurring revenue goals.
• Tech-Savvy : Proficient with Microsoft and Google productivity suite (Word, Excel, etc.).
• Minimum 1 year of relevant experience working in a client-facing role, with strong customer service skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills and sales acumen.
• Excellent organizational and time management skills
• Strong analytical and problem-solving skills.
• Ability to adapt to the needs of the organization.
• Must be available to work on Saturdays and Sundays

Benefits / Perks

• Professional Development Opportunities
• Performance-based Bonuses
• Remote work option

Flexible work from home options available.

The positions on this website, unless otherwise indicated, are posted by Aussie Met Mobile® franchisees. Aussie Pet Mobile® franchises are independently owned and operated businesses and if you accept a position with a Aussie Pet Mobile® franchisee, you are employed by that franchisee, and not by franchisor HFC Aussie Pet Mobile, nor any of its parents or affiliates.

The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC Aussie Pet Mobile LLC and its parents and affiliates have no input or involvement in such matters.

HFC Aussie Pet Mobile LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Aussie Pet Mobile® franchisee posting the position.

If you do not see a position available at your local Aussie Pet Mobile, you can contact our local business owners directly.

See our list of locations here : https : / / aussiepetmobile.com / aussie-pet-mobile-locations /