ServiceNow Solution Architect - Foundation Data & CSDM

We are seeking an experienced ServiceNow Technical Architect specializing in Foundation Data and Common Service Data Model (CSDM) to lead the design, governance, and implementation of a standardized data model across our ServiceNow platform. The ideal candidate will have deep technical expertise in ServiceNow, a solid understanding of enterprise architecture principles, and a proven track record of delivering CSDM-aligned data strategies that enable robust CMDB health, service mapping, and platform-wide governance.

Key Responsibilities :

• Define and govern the ServiceNow Foundation Data model (companies, locations, cost centers, departments, users, groups, etc.).
• Design and implement CSDM-compliant data models to support ITSM, ITOM, APM, SecOps, and other modules.
• Act as a key advisor for CMDB health , data integrity , and CI class modeling based on CSDM best practices.
• Collaborate with ServiceNow product owners and stakeholders to define data ownership, lifecycle, and integration strategies.
• Review, evaluate, and recommend improvements to existing ServiceNow architecture, focusing on data model alignment.
• Partner with integration architects and developers to ensure external data sources feeding into the CMDB align with CSDM and Foundation Data standards.
• Lead CSDM enablement sessions, data workshops, and training for internal teams and stakeholders.
• Establish governance models for data ownership, stewardship, and compliance.
• Define and track KPIs related to CMDB health, data quality, and model compliance using dashboards and Performance Analytics.
• Stay current with ServiceNow releases and CSDM roadmap updates, and drive adoption of new capabilities.

Required Skills & Qualifications :

Preferred Qualifications :

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.