Sales Operations Coordinator

Behind every successful sale is invisible infrastructure. Come build ours. Irrational Labs helps top tech companies apply behavioral science to their products and processes. We're looking for a detail-oriented Sales Operations Coordinator to ensure our sales process runs like clockwork.

About the Role

Let's be clear - this is a role for someone who loves making things run smoothly AND wants to be actively involved in the sales process. You'll not only manage our sales infrastructure but also support key client-facing activities. This means building compelling pitch decks, joining discovery calls, and ensuring our sales tools and data work together seamlessly.

What You'll Own

The Daily Engine (50% of time)

• Be the champion of our CRM - keeping it clean, accurate, and actually useful
• Create the reports that tell us how we're really doing - from pipeline to forecasts
• Build a living sales library - create a system where the team always has the latest materials, knows what to use when, and can actually find what they need in under 30 seconds
• Own the contract-to-cash process - develop relationships with procurement teams, master the approval steps at key accounts, and build a reliable system to track every contract's progress
• Keep the handoffs smooth between marketing, sales, and everyone else involved

Client-Facing Activities (30% of time)

Making Things Better (20% of time)

What We're Looking For

Nice-to-Haves

Why You'll Love It

What Success Looks Like

Within 3 months, you'll have mastered our current systems and become comfortable supporting client calls and creating pitch materials. By 6 months, you'll have implemented new processes that measurably reduce our sales cycle time and developed a robust library of client-facing materials.

Join us in building the operational foundation that will power our next phase of growth.

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