Senior IT Systems Administrator

Founded in 1952, RubinBrown LLP is one of the nation’s leading accounting and professional consulting firms. The RubinBrown name and reputation are synonymous with experience, integrity and value. RubinBrown redefines the full-service experience by combining technical and industry expertise with a commitment to personal and high-level relationships.

Overview

The Senior IT Systems Administrator is full-time, senior level position that administers server hardware, software, and storage systems within the offices, in the data center, and in various cloud environments. Participates in firmwide projects and departmental projects. Provides direct support to the business and IT team members for systems related issues. Receives escalated support requests from Level 1 Help Desk team and prioritizes support requests to ensure full customer satisfaction. Assigned complex tasks and projects due to advanced skills and training. Stays in frequent communication with other team members about ticket status and works collaboratively to develop solutions.

Major Responsibilities

• Provide superior quality and service. Respond promptly and courteously. Prioritize requests according to criticality. Identify timely and accurate solutions to technical issues.
• Assists, instructs, and coaches junior analysts and administrators in the support and administration of IT systems.
• Provides advanced administration, support, and maintenance for IT hardware and software systems across all locations and the data center.
• Maintain Microsoft Active Directory Group Policies, DNS, DHCP services, account and AD security management
• Provide technical IT expertise and assist in the selection of new hardware and software platforms which follow the enterprise architecture principles, policies and standards.
• Install, configure, test, maintain, monitor, and troubleshoot systems and related hardware and software in order to deliver required service levels.
• Administer application specific support processes coordinating with the business and/or other IT support professionals in issue and problem resolution.
• Work with managed services partners and service providers to ensure appropriate prioritization for scheduled maintenance and upgrades.
• Identify policy deviations, recommend corrections, and report results to management.
• Responsible for systems operations lifecycle management including design, build, deployment, and support.
• Responsible for disaster recovery planning and testing of enterprise systems
• Responsible for maintaining security solutions on enterprise systems
• Monitor, manage, and maintain system performance of all infrastructure components.
• Document all standards, policies, and procedures.
• Document all support activities in ticket tracking database.
• All other duties as assigned.

Required Practical Experience / Background / Skills

• Excellent customer service skills including verbal and written communications.
• Superior time management skills including sense of urgency and proactive approach.
• Strict adherence to professional ethics.
• Ability to work independently and in a team environment.
• Ability to work on and successfully complete multiple projects at the same time.
• At least five years of relevant technology experience in related technical environment preferred.
• Excellent analytical and problem solving skills.

Required Professional Background / Skills

• Bachelor’s degree in Computer Science or related degree preferred, Associates degree with strong practical experience may be acceptable or MCSA certification.
• Excellent experience in: Microsoft Active Directory services and security including group policy, security hardening, and remediation activities;Windows Server operating system;Microsoft Active Directory Services;VMware virtualization products such as VMWare or Microsoft Hyper-V.
• Strong knowledge of Office 365 enterprise systems, services, and security.
• Strong knowledge and experience in storage area networks including administration, change management, and troubleshooting
• Additional skill preference: Knowledge of shell scripting (PowerShell) and HTMLKnowledge of Microsoft SCCM and SCOMKnowledge of SOC 2 compliance