Tier II IT Service Technician

In order to make an application, simply read through the following job description and make sure to attach relevant documents.

• Lightwire Solutions – Decatur, AL (Onsite)
• Full-Time | Monday–Friday | 8 : 00 AM – 5 : 00 PM
• About Us

Lightwire Solutions is a locally owned Managed IT Service Provider based in Decatur, Alabama. We deliver dependable technology solutions for small businesses and nonprofits across North Alabama. Our team takes pride in providing IT that works, and people who care.

• About the Role

We’re looking for a Tier II Service Technician with strong technical skills and a hands-on approach to support. This role is ideal for someone who enjoys variety in their workday, assisting clients remotely, performing onsite visits, and getting involved with physical device setups and troubleshooting.

• Responsibilities
• Troubleshoot and resolve escalated tickets from Tier I technicians
• Perform onsite visits for hardware deployment, networking issues, and user support
• Install, configure, and support workstations, servers, and related equipment
• Assist with network setups, cabling, and hardware installations
• Document all work performed in our ticketing system and communicate updates clearly to clients
• Requirements
• 2–4 years of IT support experience, preferably in a managed services or help desk environment
• Experience with Microsoft 365, Windows operating systems, and common networking technologies (routers, switches, firewalls)
• Strong understanding of business technology environments and device configurations
• Excellent communication, problem-solving, organization, and customer service skills
• Valid driver’s license and acceptable driving record (company vehicle provided for travel)
• Ability to lift and transport computer equipment (up to 50 lbs)
• Preferred Qualifications
• CompTIA A+, Network+, or other relevant certifications
• Prior experience with MSP tools (e.g., RMM platforms, ticketing systems)
• Familiarity with Office 365 administration, Azure, or endpoint management tools
• Benefits
• Annual salary range : $48,000–$58,000, based on experience
• Health insurance with increasing company contribution based on tenure (eligible after 90 days)
• Company-paid dental, vision, and life insurance after 90 days
• PTO and paid holidays
• Retirement plan options, with company matching
• Company vehicle provided for work-related travel
• Professional development and certification reimbursement available
• Supportive, team-focused work environment

Job Type : Full-time

Base Pay : $48,000.00 - $58,000.00 per year

Benefits :
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location : In person