Senior Manager, Field Engineering Operations
Join to apply for the Senior Manager, Field Engineering Operations role at GEICO
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose.
GEICO is seeking a Senior Manager, Engineering Operations to lead the Field Engineering Operations team supporting over 35,000 associates.
In this role, you will be responsible for leading a team of supervisors and engineers servicing Geico associates at various offices throughout the US. With an engineering mindset focused on self-service and automation, you will drive efficiency and innovation, ensuring GEICO's Field Operations teams are delivering an elevated experience for GEICO associates.
Job Responsibilities
- Lead, mentor, and develop high-performing teams, fostering a culture of innovation, collaboration, and continuous improvement.
- Provide strategic direction, aligning team objectives with GEICO's broader business goals and technological strategies.
Vulnerability Remediation
Collaborate with cybersecurity teams to manage vulnerability remediation processes, ensuring all identified risks are addressed swiftly and effectively.Develop and implement continuous monitoring and patch management strategies to minimize exposure to security risks.Managing Operational Routines
Oversee daily operational routines across all Field Engineering teams to ensure seamless service delivery, adherence to SLAs, and optimized processes.Lead initiatives to streamline operations, reduce inefficiencies, and implement best practices across the department.Engineering Mindset Focused On Self-Service & Automation
Champion automation and self-service tools to empower teams and end users to resolve common issues independently.Lead efforts to automate routine operational tasks, reducing manual intervention and improving overall system reliability and scalability.Vendor Management
Lead and manage relationships with external vendors to ensure services are delivered according to SLAs and organizational needs.Partner with Supplier Management to negotiate contracts and oversee vendor performance, ensuring alignment with business goals, cost-effectiveness, and service quality.Basic Qualifications
Bachelor's degree in Engineering, Computer Science, Information Technology, Business or comparable experience.At least 8 years of experience in Tech Operations, Engineering, or a related role, with at least 5 years in a leadership or managerial position.At least 5 years' experience in vendor management, budget planning, operational reporting, and managing day-to-day Tech operations.Background in vulnerability remediation and security practices.Demonstrated experience in designing and implementing or supporting projects to deliver self-service and automation solutions.Solid understanding of dashboard and reporting tools, with the ability to visualize complex data into actionable insights.Preferred Skills Qualifications
Experience working in large, distributed environments supporting 30,000+ users.Familiarity with cloud platforms, automation tools, and modern IT infrastructure.Strong analytical skills with a focus on process improvement and operational efficiency.Excellent leadership and team management skills with a focus on driving efficiency and operational excellence.The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
J-18808-Ljbffr