Assistant Branch Manager (South Lake Union Experience Center) (FULL TIME ON-SITE

Assistant Manager, Experience Center

The Assistant Manager, Experience Center partners with the Manager to oversee the day to day activities of a team of Financial Solutions Representatives in processing routine financial transactions for members. The Assistant Manager handles daily operational tasks and ensures member service levels are met or exceeded. Primary responsibilities include :

• Handling and overseeing the daily operations of the Experience Center (including cash and vault balancing, negotiable items, and audits)
• Partnering with Manager in leading a team of high-performing and engaged employees through effective people leadership practices including regular communication of performance expectations and feedback to employees to maintain high team performance; providing coaching and corrective action as required; actively supporting employee professional growth and development
• Maintaining and enforcing systems, policies, procedures, and productivity standards
• Partnering with Manager in effectively using KPIs and reports to analyze and determine necessary actions to identify gaps in the business and take action to resolve
• Ensuring member service projects (change initiatives) meet objectives on time and on budget
• Partnering with other business units to resolve member issues or grow member relationships; actively participating in cross-functional meetings
• Researching, resolving, and communicating operational issues and potential problems to leader and / or other business units
• Identifying, managing, and mitigating risk within Experience Center (including identity theft, overdrafts, etc.)
• Managing vendor relationships to support operational excellence and member service levels

Experience and Education Requirement :

Location : Seattle, WA 98121 (FULL TIME ON SITE)

Target Compensation : $78,000 to $86,000 annually + monthly incentive

Benefits options include : Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

First Tech is not currently offering Visa sponsorship for this position First Technology Federal Credit Union is an Equal Opportunity Employer. First Tech does not discriminate against any employee or applicant for employment on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state law, federal law, or local ordinance.