Lead Product Designer

JD - Lead Designer, User Experience Design

Lead Designer, User Experience Design

Our client is launching a critical initiative to design and scale industry-leading digital experiences across web and mobile platforms. We're seeking a Lead Product Designer to lead the development of cohesive, scalable user experience frameworks that will impact millions of customers and drive the success of our digital strategy.

In this role, you will translate complex workflows and systems into clear, intuitive experience models and information architectures. Leveraging your expertise in design strategy and systems thinking, you will collaborate closely with cross-functional teams, facilitate alignment workshops, develop experience blueprints, and create prototypes that guide seamless interactions. You'll hone your storytelling and communication skills to articulate design vision and rationale clearly, ensuring buy-in across stakeholders. This role requires someone who thrives in bridging high-level strategy with detailed execution, with a passion for shaping cohesive, user-centered digital ecosystems.

About the Role

As a Lead Designer, you will partner closely with other designers, product managers, engineers, business stakeholders, and cross-functional teams to design cohesive, scalable user experiences across complex systems. This role will span both internal and external experiences, requiring an ability to conceptualize both exceptional customer experiences as well as efficient, compliant, and usable internal experiences with complex workflows. You'll translate strategic goals into clear experience models, wireframes, and prototypes that guide seamless interactions across multiple touchpoints. Your expertise allows you to articulate design frameworks, information architecture, and user journeys with clarity, influencing stakeholders and leadership through data-informed insights and compelling storytelling. You serve as a design mentor and collaborator, fostering a culture of design excellence and continuous improvement by facilitating reviews, sharing best practices, and supporting the growth of fellow designers and teams. Your strong attention to detail and commitment to usability and accessibility ensure that every solution is polished, user-centered, and aligned with business objectives.

What You Bring to the Team

• Strategic & Tactical Design Leadership - Balance big-picture thinking with hands-on execution-shaping user-centered strategies while delivering clear, usable design artifacts. Bring a strong, inclusive design perspective and confidently advocates for the user.
• Information Architecture & Systems Thinking - Create clear, scalable structures that make complex systems easy to navigate-using IA best practices to improve usability, findability, and consistency across products.
• User-Centered Design & Research Integration - Design with empathy by leveraging user research, personas, and journey maps-whether it's gathering your own insights or collaborating with researchers to translate insights into clear, impactful experiences.
• Workshop Facilitation & Alignment - Lead workshops to uncover user needs, align teams, and co-create solutions-driving clarity, collaboration, and shared ownership.
• UX Strategy & Methodology - Shape and share UX processes that promote accessibility, usability, and design quality-championing design thinking and repeatable frameworks for strong, consistent outcomes.
• Product & Feature Collaboration - Partner closely with cross-functional teams to shape, prioritize, and deliver features that stay true to the design vision.
• Prototyping & Experience Modeling - Create journey maps and user flows to show how experiences connect across touchpoints-balancing storytelling with regulatory requirements.
• Accessibility & Inclusive Design - Promote inclusive design and ensure accessibility standards are met by embedding best practices throughout the design process.
• Team Leadership & Mentorship - Guide team growth through coaching and feedback while fostering collaboration, innovation, and high-quality delivery.
• Independent Ownership & Decision-Making - Confidently handle ambiguity, make decisions independently, weigh trade-offs, and adapt designs as needs evolve.
• Thought Leadership & Evangelism - Keep up with UX trends, share new ideas, and champion design excellence across teams.

Required Qualifications and Skills

The ideal candidate will be highly motivated, dependable, and detail-oriented, with a strong drive to work quickly and effectively within a high-performing, cross-functional product team. At our client, we thrive in a fast-paced, collaborative environment, with teams spread across the East Coast, Midwest, and West Coast. We are committed to the iterative process of discovering and delivering exceptional customer experiences. We are seeking the following :

Preferred Qualifications

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