Chief Operating Officer

The Chief Operating Officer (COO) plays a pivotal role in translating strategy into execution, scaling operations, and ensuring cross-functional alignment. As the CEO's right hand, the COO leads with speed, accountability, and precision—building the organizational muscle needed to grow efficiently and sustainably. This role is ideal for a builder-operator who thrives in high-growth SaaS environments and understands how to scale people, systems, and customer experience without losing agility or quality.

WHAT DEFINES THE IDEAL COO Thinks like a builder / operator, not just a process manager

Obsessed with speed, scalability, and execution

Balances structure vs. flexibility based on growth phase

Combines data-informed decisions with action bias

Capable of attracting and retaining top-tier talent in high-velocity environments

KEY RESPONSIBILITIES Operational Leadership & Execution

Translate strategic goals into operational plans and drive execution across departments (Sales, CS, Support, Product Ops, etc.)

Build and refine systems and processes that support rapid, sustainable growth

Establish company-wide KPIs, OKRs, dashboards, and business cadence (e.g., QBRs, leadership reviews)

Customer Lifecycle Ownership (Post-Sales)

Oversee onboarding, implementation, customer training, and support

Reduce churn, improve product adoption, and accelerate time-to-value

Build scalable customer education and enablement programs

Leverage automation and AI (chat, voice, CRM triggers) to deliver efficient but personalized support

M&A, Strategic Partnerships & CEO Leverage

Lead or support M&A diligence and post-deal integration

Represent the company in strategic conversations with partners or investors

Take ownership of internal initiatives to free up CEO capacity

Cross-Functional Alignment

Ensure tight coordination between Sales, Marketing, Product, Finance, and Customer Experience

Optimize post-sales handoffs to improve retention, expansion, and NRR

Establish feedback loops from customer-facing teams to product / engineering

Strategic Projects & Growth Initiatives

Lead initiatives like pricing strategy, market expansion, and packaging optimization

Own complex, cross-functional projects that drive strategic advantage

Team & Organizational Development

Build high-performing org structures across post-sales, RevOps, and support

Drive performance management, cultural alignment, and operational excellence

Design scalable processes that avoid chaos during hypergrowth

Revenue Operations Oversight

Align Sales, CS, and Marketing with unified systems and process discipline

Lead RevOps or oversee it directly in absence of a VP / Director

Ensure integration and optimization of tools (CRM, billing, CPQ, etc.)

IDEAL CANDIDATE PROFILE 10+ years of senior leadership experience in SaaS or B2B tech, ideally with ownership of Customer Experience, Support, or COO-level responsibilities

Proven success scaling post-sales orgs that deliver high NRR and exceptional customer outcomes

Deep understanding of onboarding, enablement, training, and churn reduction

Experience implementing AI and automation to scale support and CX

Highly organized, outcome-oriented, and trusted in executive settings

WHAT SUCCESS LOOKS LIKE Customers onboard faster, stay longer, and become advocates

Post-sales operations scale smoothly without compromising experience

Internal and external training programs are repeatable, structured, and effective

The CEO is empowered to focus on growth and strategy while execution runs seamlessly

Please email resumes to : hr@sysdynetechnologies.com

Competitive Wage (based on experience and / or knowledge)

401k

Paid Time Off, Holiday Pay and Bereavement Pay

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