Ford Mobile Field Service Technician
Location: Charlotte, NC 28204
Compensation: Competitive pay based on experience and certifications + generous signing bonus of $6,000!
Model 1 Ford is looking for an experienced Ford Field Service Technician to support our customers directly at their locations.
This role involves on-site diagnostics, repairs, and maintenance across a variety of vehicle platforms.
We’re seeking a technician who can work independently, troubleshoot efficiently, and deliver outstanding customer service while representing our team in the field.
Travel to customer sites to perform service, repairs, and technical support
Use diagnostic tools and software to identify issues and complete necessary repairs
Conduct routine maintenance and detailed inspections following OEM and company guidelines
Handle light and medium-duty repair work, including:
HVAC systems
Electrical and electronic components
Brake, suspension, drivetrain, and steering systems
Transmission and transaxle repairs
Gas and diesel engine performance
Complete all paperwork, repair orders, and documentation accurately and promptly
Assess vehicles for potential warranty work, required maintenance, or upgrade options
Provide customer instruction on proper operation and care of equipment when needed
Maintain responsive communication and deliver a professional service experience
Safely operate shop and field equipment and maintain an organized work environment
Consistently meet or exceed an 85% efficiency rating
High school diploma or equivalent
At least 2 years of experience in an automotive repair environment (light or medium duty)
Background or credentials in any of the following:
Automotive (A1–A9)
Medium/Heavy Truck (T1–T8)
School Bus (S1–S7)
Transit Bus (H1–H8)
Ability to obtain a CDL with passenger and air brake endorsements
Ability to pass and maintain required ASE certifications
Strong diagnostic abilities and confidence working independently
Excellent communication skills and a customer-focused mindset
Leadership qualities with the ability to mentor or train when needed
Reliable, punctual, and detail-oriented
Ability to lift, push, or pull 50 lbs.+
Frequent bending, kneeling, climbing, and working in tight spaces
Adept at handling tools and performing fine-motor tasks
Ability to maintain CDL medical and driving qualifications
Competitive pay based on skill level and certifications
Full-time schedule with flexibility
Health, dental, and medical coverage
401(k) retirement plan
Paid vacation
Employee vehicle purchase program
Advancement opportunities and ongoing training
Stable, long-term career environment
Supportive, team-based workplace
Model 1 Ford is a family-owned dealership committed to delivering exceptional service and building long-standing customer relationships.
Our team-oriented culture emphasizes integrity, growth, and professionalism.
We invest in our employees and offer a workplace where you can continually develop your technical skills and advance your career.
Model 1 Ford is an Equal Opportunity Employer.
We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any characteristic protected by law.
We are dedicated to fostering an inclusive and respectful workplace for every employee.
Ford Mobile Field Service Technician • Charlotte, NC, US
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