Site Lead - Specialty Pharmacy Call Center

Job Opportunity At AssistRx

Primary Responsibilities :

• Flex into any program that requires assistance in any role
• Identify SME's and Leads for each program and assist to achieve career path
• Understand all program roles and work instructions for each program you're assigned
• Assist with providing feedback, set priorities for the team to ensure task completion and performance goals are met
• Coordinate work activities with other supervisors, managers, departments
• Identify and resolve operational problems using defined processes, expertise and judgment
• Serve as a resource for all call and claim questions for each program assigned
• Conduct ongoing training as needed, both in group setting and with individuals
• Ensure quality customer service for internal and external customers with focus on needs identification, problem solving and partnering with billing and eligibility specialists
• Monitor delegated customer service issues to ensure timely and accurate resolution
• Use appropriate communication techniques when responding to customers, particularly in stressful situations
• Inform and educate new customers regarding billing / invoicing set up and billing / payment procedures
• Place outgoing phone calls to complete follow-up for any tasks per program requests as necessary

Requirements :

Benefits :

Why Choose AssistRx :

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and / or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.