Convention Services Manager (Experienced)

Convention Services Manager (Experienced)

Concord Hospitality is seeking a Convention / Conference Services Manager to deliver exceptional customer service and manage all aspects of group and event execution, ensuring successful experiences for planners and attendees that drive repeat and referral business.

Key Responsibilities

• Deliver outstanding customer service to internal and external clients.
• Manage all event details from planning through post-event, including room blocks, contracts, billing, and deadlines.
• Collaborate with teams to forecast and maximize group room and F&B revenue.
• Develop strong knowledge of hotel services and utilize digital sales / PMS tools effectively.
• Attend client functions and work varied schedules as needed.
• Work independently and lead teams, fostering collaboration and proactive decision-making.
• Meet performance goals and support career growth through training opportunities.
• Adhere to company policies and management requests.

Qualifications

Why Join Concord?

At Concord Hospitality, we put our Associates First . We offer competitive wages and a comprehensive benefits package for full-time associates, including :

We're proud of our unique culture built on our five cornerstones : Quality, Integrity, Community, Profitability, and FUN . Join us in building an inclusive and rewarding workplace where everyone can thrive.

"We Are Concord!" We are an equal opportunity employer committed to diversity and inclusion.

Salary Range : $51,000 to $62,000 + Bonus