Bilingual Customer Service Representative

A company is looking for a Remote Bilingual Customer Service Representative.

Key Responsibilities :

Handle inbound and outbound contacts in a courteous, timely, and professional manner

Ensure first call resolution through effective problem-solving and call handling

Accurately document and process customer claims while adhering to all policies and procedures

Required Qualifications :

Must be 18 years of age or older

High school diploma or equivalent

Fluent in both English and Spanish

Basic knowledge of Microsoft Office Suite and understanding of Windows operating system

Highly reliable with the ability to maintain regular attendance and punctuality