Scheduling Assistant II

Job Title : Scheduling Assistant

Location : Allentown, PA

Duration : At least 1 year

Job Type : Full-Time, Temporary / Contract

Overview :

An exciting opportunity to join a large, well-established utility company as a Scheduling Assistant. This role plays a key part in ensuring efficient scheduling operations and exceptional customer communication. You'll serve as a central point of contact for customer inquiries and support schedulers through the entire job scheduling process.

Responsibilities :

Customer Communication & Support

Act as the main contact for all incoming customer calls and emails

Address customer inquiries and concerns directly or delegate as needed

Log all customer interactions and compile weekly reporting

Scheduling Support

Proactively reach out to customers to support scheduling processes

Clearly communicate pre-job requirements (e.g., inspection deadlines, physical site readiness, meter account setup)

Schedule and confirm customer appointments, send reminders, and maintain communication logs

Administrative Scheduling Tasks

Assist with creating and organizing work packets

Process bundled job cards

Verify and remove job holds

Create IVR (Interactive Voice Response) appointments

Support work order close-outs

Schedule temporary disconnects

Investigate property damage claims and coordinate scheduling when company liability is confirmed

Qualifications :

Excellent communication and organizational skills

Experience in customer service required

Prior experience in scheduling or administrative support is a plus

Comfortable using scheduling systems and digital platforms

Strong attention to detail with the ability to multitask effectively

Pay : Up to $28 / hr, based on experience

Ready to get started?

If you enjoy helping customers and keeping operations running smoothly, we’d love to hear from you! Apply now to join the team and make an impact with one of the region’s leading utility companies.