Senior Manager, Ticketing & Sales Enablement

Detroit LionsDetroit, MI, US

8 days ago

Job type

Full-time

Job description

Senior Manager, Ticketing & Sales Enablement

The Senior Manager, Ticketing & Sales Enablement is responsible for enhancing and executing ticketing strategies to maximize sales and service activities to drive ticket revenue. This position will also support the strategic development of electronic sales, engagement campaigns, and market strategy to achieve and exceed all organizational revenue goals.

Essential Functions :

Develop, oversee and implement sales enablement strategies that align with overall business objectives and drive ticketing revenue growth
Select, implement, and manage sales enablement tools and platforms to enhance sales and service productivity and track performance
Analyze sales / service data, metrics, and KPIs to evaluate the effectiveness of enablement initiatives and identify opportunities for optimization
Streamline and optimize the sales / service processes to improve overall team efficiency and effectiveness
Assist in campaign management and reporting to ensure success of initiatives
Stay informed about market trends and product offerings to ensure the organization remains at the forefront of new market opportunities
Manage and oversee ticket sales across multiple secondary platforms including online and third-party agents
Collaborate with the analytics and sales / service teams to create internal and league-required ticket revenue reports
Identify and implement new innovative initiatives to improve the efficiency of teams
Oversee and manage the Lions Perks program to enhance fan engagement and loyalty
Analyze and provide support for ad hoc ticketing initiatives as directed by management
Support email / electronic sales campaigns and communication to support sales engagement initiatives in a collaborative manner with various departments
Assist the Ticket Technology Department with initiatives focused on ticketing technology and other customer-facing platforms across departments
Maintain flexibility and adaptability to manage multiple deadlines in a fast-paced environment

Nonessential Functions :

Analyze the ticketing marketplace to assist management in product mix and pricing decisions

Ensure CRM / ticketing technology is being properly integrated with ticketing system utilized by Membership Sales & Service Department

Research industry best practices evaluate opportunities to utilize and implement when appropriate

Apply a solutions-oriented approach that emphasizes creativity and strategic thinking

Participate in meetings with sales & service leaders to exchange information

Demonstrate motivation, reliability, and the ability to work independently as well as collaboratively with the team

Maintain professionalism when communicating with internal and external contacts

Accurately and efficiently meet deadlines while maintaining strong attention to detail

Gather and analyze information to develop solutions quickly and effectively

Adjust work schedule to meet departmental demands

Will keep appropriate information confidential

Accept other responsibilities and duties required by the supervisor consistent with the objectives and essential functions of this position, such responsibilities shall be incorporated into the position description if they are ongoing

Advise supervisor if actual practice (activity) begins to deviate significantly from specified essential functions

Provide status reports on achievement levels, call frequency, and implementation of key initiatives

Qualifications / Requirements :

Bachelor's degree in Business, Economics, Statistics or related field required

Minimum 6 years of experience in ticketing support required, experience in NFL Ticketing and analytics is preferred

Flexibility and readiness to work on demand in a high-energy environment

Ability to manage a demanding schedule and competing deadlines

Strong Proficiency with Microsoft Office, CRM and a ticketing platform preferred with the ability and willingness to learn new programs

Experience working with ticketing systems

Knowledge of current and emerging ticket sales technologies

Results driven and demonstrate a competitive nature regarding personal goal setting, achievement, and the ability to consistently deliver

Highly motivated strategic leader who is a self-starter

Exceptional organizational, planning, project management, time management and administrative ability

Effective communication skills, both verbal and written

Strong interpersonal and customer relationship building skills

Possess a high level of poise and professional demeanor

Willingness to adjust schedule as needed to meet work goals and time constraints, including working nights, weekends, and holidays as football schedule directs

May require work out of both the Ford Field Office and the Meijer Performance Center

A valid Driver's License and safe driving record

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Sales Enablement Manager • Detroit, MI, US

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