Customer Experience & Dispatch Coordinator

Overview

PowerTech is a fast-growing provider of commercial, industrial, and residential maintenance, electrical, and generator services. We deliver reliable solutions that keep customers up and running when it matters most. We seek a full-time Customer Experience & Dispatch Coordinator to be the face and heartbeat of our office operations, linking customers, field technicians, and internal teams. The role involves managing customer communications, coordinating scheduling and dispatch, and driving a positive client experience while supporting operational efficiency.

What You Will Do

• Respond to customer inquiries via phone, email, and in-person with professionalism and courtesy.
• Support follow-up on open residential electrical estimates through outbound calls and emails.
• Identify additional customer needs and share value-added service options when appropriate.
• Ensure customer interactions and next steps are accurately documented for the team.
• Schedule and dispatch electricians to jobs with an understanding of labor, timelines, and resource allocation.
• Set up and maintain job types, templates, estimates, invoices, checklists, and communications to streamline workflows.
• Bridge communication gaps to ensure clarity of requests, expectations, and timelines between office and field teams.
• Maintain accurate data in internal systems and generate reports as needed.
• Collaborate across departments to support efficient day-to-day operations and communication flow.
• Use Microsoft Office Suite and other digital tools to complete tasks efficiently.
• Participate in regular check-ins with leadership to discuss trends, challenges, and successes.
• Provide feedback on customer patterns, scheduling efficiency, and opportunities for service improvement.

Who You Are

What We Value

Benefits

PowerTech is committed to equal employment opportunities in an inclusive and respectful workplace. We make employment decisions based on qualifications, merit, and business needs without regard to protected characteristics. PowerTech values diversity and prohibits discrimination or harassment of any kind.

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