Program Supervisor - CAC

Job Description

Job Description

Company Description

La Rabida Children’s Hospital provides specialized, family-centered health care to children with medically complex conditions, disabilities, and chronic illness. Through expertise, compassion, and advocacy we help children and their families reach their fullest potential, regardless of their ability to pay.

Our not-for-profit hospital, licensed for 49 beds, helps transition children from neonatal or pediatric intensive care to home, by providing medical, rehabilitative and developmental care, and by training families to continue treatments and manage the necessary equipment in the home. La Rabida also provides extensive rehabilitation for those recovering from wounds or burns and treatment for exacerbations of chronic conditions.

The hospital’s enhanced pediatric patient-centered medical home provides primary care to children with complex medical conditions and their siblings. Children with medical homes elsewhere come to La Rabida for specialty services. La Rabida offers a wide range of specialty services provided to children with sickle cell disease, diabetes, and many others. Children are supported in their emotional and developmental growth, particularly in cases where such growth has been interrupted by accident or disease.

Finally, La Rabida provides forensic and treatment services for children exposed to abuse and neglect, comprehensive assessments for youth in care, early intervention for children between 0 and 3 years of age. Care coordination services for medically complex children are also provided for those who are covered by a health plan and receive care from providers in Cook County

Job Description

The Program Supervisor is responsible for promoting a child-focused, trauma-informed, supportive environment at the Children’s Advocacy Center by providing program oversight, conducting supervision with staff and interns, and providing direct services to children and families.

• Supervise and direct assigned staff in the performance of their duties and conducting regular performance evaluations.
• Oversee the coordination, advocacy, and forensic interviewing services at the center, ensuring the program complies with NCA accreditation and grant contractual requirements.
• Assist in screening, interviewing, and selecting new hire candidates.
• Responsible for training, oversight, and onboarding for assigned staff members.
• Provide twice weekly supervision, at minimum, to assigned staff members. Supervision will include review of progress on assigned tasks, reflecting on the impact of case and team dynamics, progress toward performance goals, and self-care.
• Perform continuous quality improvement by observing each supervisee in the performance of their duties for one case twice a year, highlighting strengths and opportunities for growth.
• Coordinate quality assurance efforts through chart audits.
• Create a trauma-informed work environment.
• Build relationships with and strengthen the commitment to the CAC model among multidisciplinary team members, which may include problem solving, conflict resolution, and outreach with multidisciplinary team members and supervisors.
• Provide direct service to clients as needed, which may include intake coordination, conducting forensic interviews, providing advocacy services and follow up contact to non-offending caregivers, and providing multidisciplinary team coordination.
• Maintain all needed trainings / certifications in forensic interviewing, family advocacy, and MDT Coordination, including attending and participating in structured peer review at least four times a year, participating in ongoing education in the field of child maltreatment, advocacy, facilitation, and / or forensic interviewing consisting of a minimum of 8 contact hours every 2 years. (See NCA 2023 Accreditation Standards, Standard 1, Essential Components A and B; Standard 3, Essential Components A and B; and Standard 4, Essential Components A and B.)
• Provide after-hours emergency advocacy or forensic interviewing on a rotating basis, on-call basis.
• Attend required hospital and program trainings.
• Support the CAC in meeting the program’s Key Performance Indicators.
• Perform other duties as assigned.

Qualifications

This is a grant-supported position. Should the grant be reduced or ended, this position may be reduced or eliminated. Future salary increases will be available only when funding is provided in the grant / contract.

Additional Information

La Rabida Children’s Hospital is very proud to be an Equal Employment Opportunity Employer.

La Rabida is a place unlike any other. We understand the needs of families with children dealing with the most serious or complicated of conditions. With teams of the best healthcare providers in Chicago, we give continuous, comprehensive care, education, and support, helping families face their unique obstacles head-on.

La Rabida Children’s Hospital is very proud to be an Equal Employment Opportunity Employer.