Branch Manager I - Royal Oak / Ferndale

Job Description

Job Description

Our Purpose

At Vibe, we are driven by our mission to elevate community and create opportunity . We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values – be i nclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe!

Position Purpose

This position is responsible for ensuring outstanding service is delivered to both internal and external members. The foundation of this position is to develop an effective team to reach their highest potential through strong leadership and coaching. Branch Managers are entrusted to identify the financial needs of the member and recommend an appropriate credit union solution, all while providing quality service to members.

Essential Duties

• Promotes the Credit Union's culture, philosophy and values by developing each employee through coaching, training and employee development.
• Monitors employees' performance; conducts performance reviews; provides continuous coaching and feedback.
• Meets with employees regularly to review previous month's performance, set goals for performance and develops plans to improve upon employees' performance / success.
• Ensures adequate staffing for efficient branch operation; maintains a highly motivated, well-trained staff; maintains effective employee relations.
• Assists with preparation of the annual operating budget for the branch office and recommends improvement to equipment for improved efficiencies.
• Assists in the development of the credit union's overall policies, procedures, goals and objectives. Participates in credit union committees and management meetings to enhance teamwork.
• Responsible for exceptional member service to every member, every time by ensuring employees fulfill our service promise.

Ensures that the branch meets sales and service goals as established by the Credit Union.

Schedules and oversee activities of branch employees engaged in implementing credit union services.

Education / Experience

Skills / Abilities