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Branch Manager

Branch Manager

Asplundh Tree ExpertLivonia, MI, US
30+ days ago
Job type
  • Full-time
Job description

Description

COMPANY OVERVIEW : Who We Are

At United Lawnscape, we understand that providing excellent customer service is only part of what exemplifies an exceptional company. That's why we offer superior commercial landscape services and take the time to create outstanding client relationships. These relationships enhance the customer experience as we become valued members of your team. As part of the Aspen Grove Landscape Companies, we offer a local company's expertise and personal touch, coupled with the support and vast resources of a national organization.

More importantly, we'll take the stress out of managing your landscape— and go above and beyond your expectations to win your trust.

Our use of current technology and state-of-the-art equipment, plus our commitment to technical training for all employees, ensures that our clients receive outstanding landscaping and superior customer service. We provide complete landscape management programs, including landscape maintenance, irrigation management, plant and turf healthcare services, enhancements, and construction.

Our Mission

Our mission is to deliver excellent quality, great service, and great value. We back that up daily with our PROMISE, which ensures that we create true partnerships with our customers and helps us "leave the world a little better than we found it."

Our Values

  • Quality – The ability to understand our customers' and staff's needs and expectations, and to continuously provide services that satisfy those needs and exceed expectations.
  • Integrity –  To achieve the highest standards of integrity in all the services we deliver to customers. To provide a culture based on integrity and a continuous improvement process, enabling employees to achieve personal and career goals.
  • Communication - Nurturing relationships with our customers year after year, delivering services with honesty, loyalty, and good old-fashioned hard work.

COMPENSATION & BENEFITS

  • Competitive Salary & Bonus
  • Company Vehicle, Cell Phone & Laptop
  • Comprehensive Benefits (Medical, Dental, Vision)
  • Life Insurance
  • Voluntary LTD
  • 401k (Match)
  • PTO
  • Paid Holidays
  • Paid Training & Development

    • POSITION SUMMARY :

    The Branch Manager will be responsible for branch execution of grounds maintenance, enhancements, irrigation, and overall operations.  This includes internal and external customer experience, achieving Company safety, quality, and financial goals, and the development of Company employees, sub-contractors, Operations Managers, Client Managers, and Administration.  The Branch Manager will report to the Company Leader and work with them to develop a safe, cohesive, structured, and successful Company culture.

    ESSENTIAL FUNCTIONS & RESPONSIBILITIES :

  • Work with company leaders to develop and implement future goals and processes and grow company grounds maintenance and seasonal services.
  • Develop and drive a culture of product delivery and continual improvement of the customer experience, working with the sales team to enhance customer relationships.
  • Ensure effective and efficient communication protocols and processes are in place between all parties responsible for maintaining quality standards on client properties.
  • Develop and manage a professional relationship with clients and relevant internal business departments, utilizing the optimum communication methods to develop efficient and effective processes.
  • Responsible for the effective and efficient resolution of property issues, ensuring Client Managers are fully informed at each stage of the process.
  • Work with the Administration team to ensure all information relating to billing, accounts payable, payroll, and sub-contractor contracts / payments are delivered and updated in a timely fashion.
  • Responsible for the overall safety of branch team members, including appropriate training, daily safety meetings, & PPE management.
  • Ensure training and analysis of crews, production standards, and sharing of operational best practices, and ensure branch employees perform safely within guidelines of Safety Training Programs and Compliance.
  • Evaluate and develop plans for the efficient use of equipment and materials, perform regular branch and customer site audits / reviews, and participate in estimating for grounds maintenance, Enhancement, and Irrigation.
  • Oversee the recruitment, selection, and hiring of branch personnel where required, ensuring the right people with the appropriate skills and experience are in place to meet the branch goals.
  • Manage team performance based on roles, responsibilities, and goals for the branch team.

    • EDUCATION & EXPERIENCE QUALIFICATIONS :

  • Bachelor’s Degree or equivalent combination of skills and experience required.
  • At least 2 – 5 years of experience leading multiple landscape operations.
  • Experience in Aspire Landscape Operating System preferred.

    • SKILLS & ABILITIES QUALIFICATIONS :

  • Ability to use a computer and Microsoft Office software (Word, Excel).
  • Ability to organize and schedule multiple projects.
  • Able to operate at a high level of accountability and responsibility for all activities and activities of the team.
  • Established the ability to effectively communicate and build successful relationships at multiple levels.
  • Excellent interpersonal, verbal, written, and organizational skills.
  • Able to work independently and have exceptional problem-solving skills.
  • Proven ability to identify gaps and optimize processes.
  • Ability to manage jobs and achieve budgeted margins.
  • Ability to develop and maintain Vendor & Sub-contractor relationships.

    • PHYSICAL REQUIREMENTS :

    Key :

    Rarely = less than 10%

    Occasionally = up to 33%

    Frequently = up to 66%

    Continuously = 67% to 100%

    Rarely : Crawling, climbing on / off truck, climbing poles, gripping, color vision, pushing, pulling, climbing ladders, balancing, lifting up to 50lbs.

    Occasionally : Kneeling, squatting, sense of touch, manual dexterity, reaching, range of motion, lifting, carrying, lifting over 10lbs to 50lbs.

    Frequently : Standing, walking, stooping, climbing stairs.

    Continuously : Sitting, body twisting, speaking clearly, seeing distant, seeing, reading, hearing – speech range, depth perception, lifting up to 10lbs.

    Benefits

    We offer a competitive range of benefits to support our employees’ health, well-being, and financial security. Medical, dental, and vision benefits are available to all eligible employees on the first day of employment. For more information on the benefits available for this role, please contact the recruiter or hiring manager.

    Individuals with a disability who desire a reasonable accommodation can contact the ADA Coordinator by calling 1-833-222-3066. We partner with the Department of Homeland Security / U.S. Customs and Immigration Service to e-Verify all newly hired employees.

    An Equal Opportunity Employer.

    Please note :

  • All job offers are subject to pre-employment drug screening and a background check.
  • Unless otherwise noted, we do not sponsor employees for work authorization in the U.S. for this position.

    • Notice to Agencies : We only accept resumes from recruiters, employment agencies, or staffing services if a Service Agreement has been signed and we have requested recruitment / staffing services for the specific position. Any unsolicited resumes will become the property of the company, and no fees or compensation will be paid to the recruiter, employment agency, or staffing service.

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    Branch Manager • Livonia, MI, US