AI-First Customer Success Manager (Role onsite in NoHo, LA)Puffy • Los Angeles, CA, US

AI-First Customer Success Manager (Role onsite in NoHo, LA)

Puffy • Los Angeles, CA, US

12 hours ago

Job type

Full-time

Job description

AI-First Customer Success Manager (Role onsite in NoHo, LA)

Compensation

$90,000 - $110,000 USD / year

up to

10% performance bonus

Location

North Hollywood, CA (On-site)

Role Overview

We're seeking an AI-First Customer Success Manager to be the chief architect of our next-generation customer experience at our North Hollywood headquarters . Your primary goal : build a highly scalable, AI-powered support infrastructure that empowers our team of support specialists to become a high-performing sales force while creating a nearly autonomous support system. You will own our entire tech stack (Zendesk, Alhena AI, G-Ai etc), lead 8-9 specialists, and engineer systems that allow our world-class sales team to focus entirely on driving Puffy's growth.

Responsibilities

Architect the Complete Customer Journey Infrastructure : You will directly control our entire Customer Service system—Zendesk CRM, Alhena AI chatbot, and the next wave of automation tools you identify and implement. Maximum uptime, efficiency, and ROI are your responsibility.

Translate Leading-Edge AI into a World-Class Customer Experience : Your goal is to make every customer interaction faster, smarter, and more effective. You'll continuously pilot new AI technologies—like voice analysis and sentiment detection—to design automated workflows that resolve customer issues instantly, while engineering flawless AI-to-human handoffs for more complex needs.

Champion a Culture of Data-Driven Service Excellence : You will be the source of truth for service quality. You'll build the master dashboard for all CS operations, establish QA frameworks that guarantee a standard of excellence for both AI and human interactions, and deliver weekly performance reports that turn raw data into actionable strategies for improving customer satisfaction.

Qualifications

You have a genuine AI-first mindset

You have 5+ years of operations management or customer service / success leadership experience in high-performance e-commerce environments.

You possess a deep, systems-thinking ability focused on process mapping and workflow optimization.

You have a demonstrated ability to lead and develop teams , specifically training agents on new technologies.

You are highly analytical and data-fluent , comfortable building dashboards and interpreting complex datasets.

You have expert-level Zendesk administration knowledge and hands-on AI chatbot training experience

Company DNA

Be the Owner : We don't hire employees; we welcome owners. You are given the autonomy to make decisions and the expectation to see them through.

Execute with Urgency : Our mission demands relentless speed and precision. We thrive in high-stakes, dynamic environments by making thoughtful decisions quickly.

Demand Excellence : We solve the hard problems that others can't. You will push the boundaries of your craft and insist on the highest standards.

Go All-In : When the mission demands it, we rally as one team. Critical projects require critical commitment.

Success Metric

In 12-24 months, you will have built a nearly autonomous support system that allows our sales team to focus entirely on driving growth. You'll have accelerated your path to leadership while working from our modern North Hollywood headquarters with world-class compensation.

Apply

Click "Apply" and take the first step.

J-18808-Ljbffr

Create a job alert for this search

Manager Onsite • Los Angeles, CA, US

Related jobs

AI Project Manager

E-Solutions • Torrance, CA, US

Full-time

About the client : Our client is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, acce.Show more

Last updated: 30+ days ago • Promoted

Customer Success Manager

CXApp US, Inc. • Los Angeles, CA, US

Full-time

At CXApp, we are the innovators of Indoor Intelligence, delivering actionable insights for people, places and things.Our flagship product the CXApp is a workplace experience platform for the enterp...Show more

Last updated: 30+ days ago • Promoted

Customer Success Manager (Remote)

IS Demo - Jose Llanos • Los Angeles, CA, US

Altametrics • Costa Mesa, CA, US

Full-time

Trusted by major players throughout the industry, we have been a leading provider of SaaS solutions to businesses since 1997. The company's philosophy is to combine software design with comprehe...Show more

Last updated: 23 days ago • Promoted

Customer Success Manager (m / w / d)

Mozaik • Santa Monica, CA, US

Customer Success Manager (CSM).Mozaik ist die Plattform, mit der Unternehmen professionell, schnell und markenkonform Video-Content erstellen knnen ganz ohne komplexe Produktionsprozesse.Unser Zie...Show more

Last updated: 1 day ago • Promoted

Customer Success Manager, Strategic

ServiceTitan • Glendale, CA, US

Full-time

Customer Success Manager, Strategic Accounts.Ready to be a Titan? As a Customer Success Manager, Strategic Accounts, you'll manage the long-term success of ServiceTitan's largest customers, our str...Show more

Last updated: 30+ days ago • Promoted

Scaled Customer Success Manager

Revenue.io • Los Angeles, CA, US

Full-time

Salesforce-native Revenue Orchestration Platform that helps high-performing sales teams win from first call to closed-won. We are the only sales platform that guides reps before, during, and after e...Show more

Last updated: 29 days ago • Promoted

Sr. Product Manager - AI (Remote)

Rula • Los Angeles, CA, US

Remote

Full-time

We're shaping the future of mental health care with AI-enabled experiences that enhance, not replace, the human connection at the core of therapy. Our north star is clinically-grounded and responsib...Show more

Last updated: 30+ days ago • Promoted

Client Success Manager II

SQA Services • Palos Verdes Estates, CA, US

Full-time +1

We have a global footprint that supports complex and highly regulated supply chains.The partnerships SQA has created over the past 30 years have benefitted our clients’ integrated strategies,...Show more

Last updated: 14 days ago • Promoted