Customer Success Manager

Customer Success Manager

We're looking for a Customer Success Manager who will partner with our customers to turn data and insights into measurable business impact.

In this role, you'll help our customers leverage LinearB's AI Productivity Platform to improve engineering team performance, define clear success metrics, and drive meaningful outcomes. You'll act as a trusted advisorbuilding strong, long-term relationships, aligning on success plans, and guiding teams to maximize the value they gain from our platform.

You'll collaborate closely with product, sales, and leadership to ensure customer goals are met, results are tracked, and insights are translated into continuous improvement. Your success will be measured by how effectively you help customers achieve theirsstrengthening retention, growth, and advocacy across your portfolio.

What You'll Do :

• Customer Onboarding & Rollouts : Lead successful client rollouts and ensure high product adoption rates by guiding customers through the onboarding and implementation process. Serve as the main point of contact from Sales handoff to post-launch success.
• Portfolio Management : Manage a portfolio of clients with multiple simultaneous rollouts, ensuring each customer receives the attention and support needed to maximize product value.
• Customer Touchpoints : Schedule and conduct regular check-ins with customers to maintain a strong understanding of their needs, ensuring they are satisfied and proactively addressing any issues.
• Cross-Functional Collaboration : Work closely with the Customer Solutions Architect and Support team to quickly triage and resolve customer support issues, escalating blockers when necessary to prevent customer churn.
• Feedback Loop : Gather customer feedback and product requirements to collaborate with Product and Engineering, helping shape the product development roadmap.
• Best Practices & Strategy : Advise customers on industry best practices, ensuring that their technical setup and ongoing use of the product is optimized for success.
• Customer Advocacy : Partner with Marketing to create customer case studies, testimonials, and other advocacy content to highlight product value and strengthen customer relationships.
• Data-Driven Success : Use customer data and metrics to guide proactive customer success initiatives, identifying opportunities for expansion and ensuring customers derive continuous value from the product.

Requirements :

If you're passionate about customer success, enjoy working with technical products, and thrive in a dynamic environment, we'd love to talk with you!

LinearB Values :

LinearB is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.