Branch Operations Supervisor

Branch Operations Supervisor

The Branch Operations Supervisor is primarily responsible for supervising a high performing team responsible for handling product safely, efficiently, and effectively as it moves through the facility. The Operations Supervisor is a key member of the leadership team, coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. This role maintains a safe working environment and builds a culture of safety among associates. This role monitors production volume and assigns or reassigns operations associates to tasks involving receiving, picking (order-fill), shipping product or other supporting tasks. The individual in this role must respond quickly to changing workflow conditions and contribute positively to the facility's key performance indicators. The Operations Supervisor resolves issues, addresses safety concerns, and is responsible for communicating business objectives and daily workload plans to the team. This role also engages with associates to assist them through associate relations related issues experienced with the organization and / or with other associates.

Essential Functions

Operational Excellence

Monitors the flow of inventory in the facility frequently throughout the day, making adjustments to team assignments as needed.

Identifies and resolves equipment issues

Identifies and assists in implementing process improvements or new processes launched from corporate

Identifies and takes action on needs for efficient operations, safety issues, and bottlenecks

Ensures all associates comprehend and execute safety work practices by performing regular safety observations and having regular safety discussions; identifies and resolves safety issues including those escalated from associates

Completes all incident reports for in-house product damage, near misses and injuries, and equipment incidents; completes accident reports for associate injuries

Team Leadership

Assists associates with HR related issues including questions / concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations

Communicates clear expectations for associates, monitors and manages associate performance for accuracy and timeliness, providing timely and constructive feedback

Conducts team huddle, including safety topics, upcoming events and demand for the day

Works with associates to build a work environment of engagement and inclusion

Makes recommendations in the candidate selection process for nonexempt roles

Helps associates on the team transition through change

Leads the onboarding and training process for associates

Manager-on-Duty (as scheduled)

Providing full leadership over the branch, which includes but is not limited to resolving associate concerns, addressing customer needs, maintaining a safe work environment

Regularly walks the branch, observing associates working safely and meeting production guidelines

Responsible for executing opening and closing procedures

Validates associates are working safe and free of clutter

Funnels non-MOD activities (e.g., customer complaints, management approvals, and other run the business activities) to appropriate non-MOD leaders

Requirements

Minimum of 6 months experience providing direction or supervision to teams (with or without direct report responsibility) and providing feedback

Experience supporting or participating in the process of training, mentoring, and developing associates

Basic math and reading comprehension skills

Basic computer skills, including working knowledge of Microsoft Office

Proven record of complying with safety requirements

Preferences

Bachelor's degree or equivalent experience

Experience building a culture of safety among subordinates and peers

Experience working with and communicating to next level leadership

Experience with software applications such as Microsoft Office and / or a Warehouse Management System

Bi-lingual skills, if applicable to the facility