CSR (Drayage)

Customer Service Representative

We are currently seeking a full-time Customer Service Representative for our Carson, CA facility. The ideal candidate will support our operations by providing value added customer service. Representative will ensure customer instructions and inquiries are fulfilled according to customer specifications by performing and following duties.

Essential Duties And Responsibilities

• Must respond to all inquiries from customer in a courteous and effective manner.
• Understand customs procedures for the Bonded Warehouse and ensure that documents received for import, storage, and export customs purposes are compliant and correct.
• Compares identifying information and counts, weights, or measurements of items for incoming and outgoing shipments to verify information against bills of lading, picking tickets, invoices, orders, or other documents and records.
• Processes Dock Receipts for incoming shipments records exceptions and communicates this information to the customer.
• Answers customer queries regarding inventories and availability of freight.
• Maintains inventories in the WMS system.
• Coordinates shipping method upon customer's request.
• Provides Customer Service to drivers for merchandise pickup and delivery.
• Process receiving and shipping documentation.
• Responsible for data entry by way of Excel spreadsheet with utmost accuracy.
• Invoices customer for services rendered.
• Performs other related duties, as assigned.

Required Skills / Abilities :

Education and Experience :

Physical Requirements :

Shifts Available :

Quik Pick Express, LLC (QPE) is committed to a diverse and inclusive workplace. QPE is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.