Director, Customer Success - Adaptive Planning

Senior Manager, Customer Success

Were obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we are shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, youll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We are in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too.

About the Team

At Workday, we are passionate about helping our customers achieve meaningful outcomes and lasting success with our products. We are looking for a passionate, strategic, and people-first Senior Manager, Customer Success to lead a team of exceptional Customer Success Managers (CSMs) who partner with customers to help them achieve measurable outcomes and lasting value with Workday, specifically Adaptive Planning. As a key leader within Workday's Customer Success organization, you will define regional strategies, coach and empower people leaders, and partner across Sales, Services, and Product teams to ensure our customers realize measurable business impact. You'll bring vision, operational excellence, and a customer-first mindset to every interactionboth inside and outside of Workday.

About the Role

What You'll Be Doing

Lead at Scale : Manage and mentor a team of Senior Managers and Customer Success professionals, fostering an inclusive, high-performance culture centered on customer value and growth.

Shape the Strategy : Develop and execute a regional customer success strategy focused on driving adoption, retention, and advocacy across your customer portfolio.

Influence the Business : Partner with Sales, Services, and Product leadership to ensure alignment on customer priorities, renewal readiness, and business objectives.

Champion the Customer : Act as an executive sponsor for strategic accountsbuilding trusted relationships with senior customer stakeholders and ensuring Workday delivers consistent value.

Operational Excellence : Establish and monitor key success metrics to track health, adoption, and satisfaction, while driving continuous improvement in how we engage and support customers.

Scale for Impact : Identify and operationalize best practices, programs, and processes that enhance team efficiency, collaboration, and impact across the global Customer Success organization.

Build Future Leaders : Invest in developing your teams leadership capabilityproviding mentorship, feedback, and career growth opportunities that empower people to do their best work.

Drive Transformation : Represent the voice of the customer in strategic planning, influencing product direction, service delivery, and overall customer experience.

About You

Basic Qualifications

10+ years leading and developing customer-facing teams.

7+ years in a customer-focused services role (Customer Success, Consulting, or Account Management) managing escalations and executive-level relationships.

Experience with Workday Adaptive Planning or similar planning software

Other Qualifications

Visionary leader who inspires trust, collaboration, and results.

Demonstrated ability to operate strategically while maintaining operational rigor.

Exceptional communication and executive presence, comfortable engaging C-suite audiences.

Skilled at managing change, scaling organizations, and influencing across complex global structures.

Experience building data-driven programs to track performance and forecast outcomes.