Office Assistant 1 (NY HELPS), Albany - Vacancy ID# 200754

Office Assistant 1 (NY HELPS)

Agency : State, Department of

Location : Albany, NY

Salary Range : From $36,232 to $44,828 Annually

Employment Type : Full-Time

Appointment Type : Contingent Permanent

Jurisdictional Class : Competitive Class

Workweek : Mon-Fri

Hours Per Week : 37.5

Workday : From 9 AM to 5 PM

Duties Description : The Office Assistant 1 (Keyboarding) duties in Address Confidentiality Program (ACP) will include but are not limited to the following :

• Conducts the mail forwarding process from beginning to end (receiving, sorting, data entry, label printing, repackaging, and forwarding).
• Uses the ACP Office printing machine to assign postage.
• Serves as the first point of contact for any mail issues - mail returned to the ACP Office, package triage, etc.
• Works alongside Administrative Assistant 1 to resolve mail issues.
• Uses the ACP phone line to answer basic questions about the program and resolve mail issues with participants.
• Supports Administrative Assistant 1 with inventory management, routine processing activities, and program participant records management.
• Digitizes physical copies of ACP paperwork to a secure electronic drive.
• Supports ACP Office operations through other administrative tasks as needed.
• Communicates with participants using the ACP email inbox in a professional and efficient manner.

Minimum Qualifications : Competitive minimum qualifications include permanent service in this title or one year of permanent competitive or 55-B / C service in a title SG-6 or higher and otherwise eligible for transfer under Civil Service Law. Preferred qualifications include previous experience working in mail services, customer service, and Spanish language proficiency. This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). There are no minimum education or experience requirements for this title.

Additional Comments : The Department of State is proud to be an equal opportunity employer. We encourage women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity and / or expression, age, veteran status, disability status, arrest record or criminal conviction history, or any other category protected by law. We are happy to provide reasonable and religious accommodations during the hiring process for those in need.