Staff Machine Learning Engineer

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.

Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About the team

The Ranking & Relevance team’s mission is to help every patient find the right provider for their needs. We are building the matching system that powers this connection, from search and discovery to ranking and personalization. Our goal is to combine cutting-edge machine learning with a deep understanding of patient and provider experience.

About the role

We are looking for a  Staff Machine Learning Engineer to lead the development of Headway’s ranking and relevance models. You will design and build the systems that decide how patients and providers are matched, using search, recommendation, and personalization to help patients through their care journey. You will set technical direction, build the initial stack, and mentor future ML teammates.

What you’ll do

At Headway, we have built the largest network of therapists who accept insurance in the country. One of our most important challenges is ensuring that patients find the right therapist for them quickly and effectively. To do this, we are investing deeply in search, ranking, and relevance systems powered by machine learning. As a Staff Machine Learning Engineer on the Patient team, you will focus on :

• Matching and ranking : Design and scale ML models that power how patients discover and connect with providers.
• Personalization : Use patient signals, provider attributes, and outcomes data to improve matching accuracy.
• ML infrastructure : Establish the foundation for experimentation, model training, deployment, and monitoring across Headway.
• Mentorship and technical leadership : Guide junior ML engineers and data scientists as the team grows, setting the bar for ML practices at Headway.
• Cross-functional impact : Partner with product, engineering, and data science to define success metrics, design A / B experiments, and influence product strategy.

Who you are

Nice to have

Our interview process

After you apply to Headway, here are some details of what to expect during the interview process.

Compensation & Benefits :

The expected base pay range for this position is $269,790 – $317,400, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.

Headway employees work remotely across the US, with the option to work from offices in New York City, San Francisco and Seattle. Headway participates in E-Verify. To learn more, click  here.