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IT Support Specialist

IT Support Specialist

Thomas AllenMendota Heights, MN, United States
2 days ago
Job type
  • Full-time
Job description

IT Support Specialist

What We Offer our Team Members!

Benefits provided to Full-Time Employees (35+ hours / week)

  • 7 Paid Holidays : New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day, and one Floating Holiday to use when it matters most to you!
  • Paid Leave = Paid vacation time off to help you recharge and maintain work-life balance & Earned Sick and Safe Time (ESST)

Paid Leave (Hourly, Non-Exempt)

Years of Service

Estimated Annual Hours

0-1

78

1-5

130

5+

182

  • Comprehensive medical, dental, vision, disability, and life insurance coverage
  • Health Savings Account (HSA), Flexible Spending Account (FSA), and Dependent Care Account (DCA) options to help you manage healthcare expenses
  • 401(k) program to help you plan for your financial future
  • Mileage reimbursement for work-related travel
  • Paid training and certifications to help you develop new skills and advance your career
  • Employee appreciation programs to recognize your contributions and efforts
  • Mental health support to prioritize your well-being
  • Opportunities for career advancement and growth to help you achieve your professional goals
  • FLSA Status : Hourly / Non Exempt

    FTE : 1.0 Full Time

    Hiring Range : $27.00-$32.00. Higher starting wage depending on experience, education, certifications, etc.

    Website : Thomas Allen (thomasalleninc.com)

    Position Overview

    The IT Support Specialist will install, upgrade, support and troubleshoot for IT infrastructure such as workstations, servers, networks, printers, VPNs, and related hardware and software in a Microsoft Windows environment. The ideal candidate will have a mixture of technical and customer service skills and be passionate about technology and helping people.

    Key Responsibilities

  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, and networking hardware products.
  • Support and troubleshoot for IT infrastructure such as workstations, servers, networks, printers, VPNs, and related hardware and software in a Microsoft Windows environment.
  • Provide support to users and being the first point of contact for error reporting.
  • Establish a good working relationship with customers and other professionals such as software developers.
  • Conduct daily network backup operations.
  • Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk.
  • Required Qualifications

  • Technical knowledge of hardware, software, and network systems, with the ability to troubleshoot a wide variety of IT issues.
  • Strong problem-solving skills to diagnose and resolve technical problems swiftly and effectively.
  • Excellent customer service skills to assist users in a professional, friendly, and efficient manner
  • Ability to communicate complex technical information to non-technical users, both orally and in writing.
  • Organizational skills to manage multiple tasks simultaneously, prioritize issues, and maintain detailed records of technical issues and solutions.
  • Patience and understanding when dealing with users who may be frustrated or lack technical knowledge.
  • Ability to work both independently and collaboratively within a team environment.
  • Continuous learning ability to stay updated with the latest advancements in technology and IT solutions.
  • Bachelor’s Degree or associate's degree in information technology, Computer Science or related discipline required.
  • Professional certifications a plus.
  • Minimum of 2-5 years of progressive experience in IT support.
  • Experience working in multi-site environments with both remote and on-site user support.
  • Join our mission-driven team and help people live more independent, fulfilling lives—while growing your own career. We’d love to meet you!

    If you're passionate about uplifting individuals with disabilities, we want you on our team! Apply now and join a supportive, inclusive community making a positive difference.

    Thomas Allen, Inc. is an Equal Opportunity and Affirmative Action Employer that values and respects diversity. We do not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, or status with regard to public assistance.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

    For further information, please review the Know Your Rights notice from the Department of Labor.

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