Customer Support Specialist

Customer Support Specialist

Our client, a world leader in life sciences and diagnostics, is looking for a Customer Support Specialist. Kindly have a look at the details below and let me know if you are interested.

Job Title: Customer Support Specialist - Indianapolis, IN

Job Duration: Long Term Contract (Possibility Of Extension)

Hours during training 8 a.m. - 5 p.m. Actual shift 12 p.m. - 9 p.m.

Company Benefits include:

• Healthcare (Medical, Dental, & Vision)
• Paid Sick leave
• 401k (with 2% employer match)

Key Responsibilities:

• Act as the primary point of contact for service representatives, addressing inquiries and troubleshooting issues related to resource dispatching, case creation, spare parts availability, and distribution.
• Provide phone support to field representatives.
• Maintain excellent workload management, balancing multiple tasks efficiently while ensuring a high level of quality in a fast-paced environment.
• Communicate proactively and effectively with teammates, stakeholders, leadership, and other colleagues.
• Maintain documentation according to established guidelines.

Qualifications:

• Associate's Degree with at least 2 years of previous customer service experience or more than 3 years of previous customer service experience.
• Ability to handle multiple functions simultaneously.
• Intermediate computer skills, including the ability to perform some advanced functions within various software packages.
• Ability to develop expert product knowledge for areas of responsibility.
• Previous experience with SAP and Salesforce.

If interested, please share your availability and updated resume at hr@dawarconsulting.com.