Technical Support Consultant 3

MW Partners is currently seeking a Technical Support Consultant to work for our client who is a global leader in multimedia and creativity software products.

Responsibilities and duties :

• Performing root cause analysis on customer issues with the goal of enabling both peers and the customer to grow their knowledge of the product.
• Thoroughly documenting all communication troubleshooting and activity on issues reported by customers
• Educating customers on specific product functionality required to resolve their issues.
• Writing and presenting internalinformal courses on troubleshooting areas of product functionality.
• Creating solution entries as required - Working cooperatively with other Technical Support team members and members of other Client teams such as consulting services Engineering technical operations and deliverability.
• Timely communication with customers concerning status of open support issues
• Troubleshooting issues related to 3rd party software applications
• Duties may also include working in conjunction with other team members on special teams or projects assigned to the Technical Support team such as customer migrations product testing implementations and follow-up training of customers and newer support team members.

Requirements :

2 yrs experience reading and troubleshooting XML HTML

2 yrs networkclientserver connectivity.

For a confidential discussion or to find out more contact Itishree Mohanty on or apply now.

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type : Full Time

Experience : years

Vacancy : 1