Customer Service Representative

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert.

For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual.

That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

Nelnet Bank is an online industrial loan charter bank that focuses on education financing. The Customer Service Representative is responsible for providing exceptional service to our customers (internally and externally) via telephone and electronic communications.

This role requires great attention to detail, problem solving, and good communication skills with customers and colleagues.

Pay Range for this position is - $15-19 / hr

EDUCATION and Qualifications

1. High School Diploma or Equivalent

EXPERIENCE :

1. 1 + year customer Service Experience

2. 1 + year of banking experience

COMPETENCIES SKILLS / KNOWLEDGE / ABILITIES :

1. Exceptional interpersonal and customer service abilities

2. Excellent analytical and problem-solving skills

3. Dependability, attendance & punctuality

4. Attention to detail while multi-tasking required

5. Customer Service focused

6. Computer skills and proficiency in Microsoft Office Suite of products

7. Ability to take direction and then work independently on multiple issues concurrently, and to exercise independent judgment in establishing priorities

8. Ability to succeed in a fast pace, heavy workload, entrepreneurial environment

9. Ability to communicate complex concepts clearly

10. Excellent oral and written skills

11. Ability to adapt to highly diversified and changing environment, as well as the dynamics and challenges of a business start up.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K / student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.

Click here to learn more about our benefits : .

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion / creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military / veteran status, or any other status protected by Federal or State law or local ordinance.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by