Client Engagement Manager

The Client Engagement Manager (CEM) is accountable for an assigned portfolio of clients and their engagement processes and solution delivery through all phases of on-boarding and implementation. The CEM may also be accountable for project management support of existing accounts or implementation management of new accounts or expansions within current accounts. The CEM serves as a Trusted Advisor to clients by understanding the client's goals, planning, and controlling delivery, mitigating risks and constraints, and expertly communicating internally and with clients to meet or exceed client requirements. The CEM develops successful client partnerships that result in high client satisfaction, retention, and growth. Through influential leadership in a matrixed environment, the CEM builds and leads diverse high-performing teams across Vatica Health, the client, and vendor partners. The CEM makes significant contributions to client engagement and solution delivery best practices.

Responsibilities

• Serve as a Trusted Advisor and directly lead or support client relationships, engagement, and implementation delivery
• Identify and develop partnership opportunities with clients; document client requirements, success criteria, and supporting solutions in contract documents
• Develop and execute detailed on-boarding / implementation plans and communication plans including client metrics of success and risk identification and mitigation, in partnership with clients, operational partners, and vendor partners
• Build PowerPoint decks for client presentations (QBR's, kick offs, status meetings)
• Facilitate joint client-Vatica Health leadership committees to ensure senior leadership alignment, long-term planning and development, strategic and tactical account and implementation review, and effective escalation and issue resolution
• Deliver successful client partnerships that result in high client satisfaction, retention, and growth
• Forecast and track key account metrics (e.g. visit activity, provider adoption, sales stats)
• Lead, through influence in a matrixed environment, teams comprised of members from Vatica Health functional groups, the client, and vendor partners
• Deliver and ensure client training on Vatica Health tools, processes, and reports
• Support operational and financial plans and maintain actuals and forecasts
• Serve as the Voice of Client by seeking ad-hoc and formalized feedback to gauge client satisfaction and identify areas for engagement, tool, and solution improvement
• Design and develop best practices in client engagement and implementation to deliver industry-leading client experience

Requirements

Benefits

WORKING AT VATICA HEALTH ADVANTAGES

Prosperity

Good Health

Happiness

The salary for a position is typically determined by multiple factors such as the individual's qualifications, experience, skills, and location. The projected compensation range for the position may vary based on these factors and could range from $95,000 to $115,000 (annualized USD). However, this estimate represents just one aspect of our total compensation package offered.

Seniority level

Employment type

Job function

J-18808-Ljbffr