Desktop Support Engineer L2
Responsibilities :
- Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates / individuals involved
- Act as the initial point of contact for all computer and system related concerns from clients or other employees
- Assist management in creating training materials pertaining to computer troubleshooting and usage
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
- Maintain a working log detailed all required system updates, as well as the date of completion
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
- Resolve technical issues related to network interruptions
- Install and configure computer systems and applications within the company.
Technical knowledge :
- Windows & Mac operating system knowledge
- Advantage if Linux is there. Not mandatory
- Good knowledge on rebuilding Mac and Windows
- Good knowledge about basic windows and Mac Troubleshooting
- Able to troubleshoot audio video devices
- Should have knowledge in hosting virtual meetings
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