FLEX Senior Director, Deployment Command Center US and Canada

Senior Director, Command Center Lead US / Canada

This is a temporary position. Onsite 4-5 days in office.

The Senior Director, Command Center Lead US / Canada will lead all US / CAN command center operations for The Power of M transformation deployment within the US and Canada. The Power of M is a multi-year effort to transform Marriott's technology and business process ecosystem, evolving it to deliver on our vision to become the world's favorite travel company. The Business Transformation Office (BTO) has been established to enable and accelerate The Power of M through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination, and deployment.

As part of the BTO and aligned with the US / CAN team, the Senior Director, Command Center Lead US / Canada will oversee the execution, issue management, and deployment orchestration specific to US / CAN hotels, while ensuring alignment to the broader Global Command Center operating model.

The Senior Director will directly manage the director, US / CAN run of show (RoS) and director, US / CAN support model, providing leadership and strategic oversight to ensure continent specific success across multiple deployment waves. The Senior Director will partner closely with the US / CAN continent leadership and provide regular executive updates on deployment progress, issue trends, cutover performance, and regional readiness.

Operating as a regional subset of the Global Command Center, this position ensures 24 / 7 cutover coverage, real-time operational coordination, stakeholder communication, and escalation management throughout each deployment wave in US / CAN.

Expected Contributions

• Lead and manage all activities within the US / CAN continent command center, from deployment readiness and live cutover execution through post-wave stabilization.
• Provide leadership across all US / CAN command center associates
• Act as the primary conduit between US / CAN continent leadership team and global command center, surfacing wave-specific updates, risks, and continent-wide execution trends.
• Direct the 24 / 7 command center operations for the continent during each wave, ensuring coordination across shifts, consistent communications, and high-urgency issue resolution.
• Oversee the deployment of the Run of Show and Support models within the continent, ensuring that global frameworks are applied effectively and adapted to local operational realities.
• Lead the development and execution of continent-specific readiness sessions and cutover planning meetings.
• Serve as the US / CAN escalation lead for high-impact deployment issues, coordinating with business / technology support teams as needed.
• Provide timely, tailored updates to US / CAN executives and stakeholders, including summaries of wave health, major risks, unresolved issues, and post-cutover metrics.
• Participate in global command center leadership forums, contributing continent insights and helping shape cross-continent planning and issue response frameworks.
• Ensure hiring, onboarding, and management of continent command center staff.
• Lead post-wave retrospectives within the continent, ensuring that lessons learned are captured, addressed, and incorporated into future wave playbooks.
• Drive a continuous improvement mindset, identifying opportunities to improve execution agility, stakeholder visibility, and hotel experience throughout the deployment lifecycle.
• Perform other duties as needed.

Education and Experience

Management Competencies

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

All locations offer 401(k) plan, stock purchase