Seasonal Tech Support (Call Center)

Seasonal Technical Support Agents

Seasonal Technical Support Agents are on the front line helping Greenshades customers navigate our payroll, HR, and tax software during our year-end peak season. You will resolve issues efficiently, deliver exceptional service, and ensure clients feel supported and confident in using our solutions. This is a fast-paced, high-volume role where attention to detail, empathy, and problem-solving skills are key.

Key Responsibilities

• Frontline Support : Provide responsive, professional support via phone, email, and live chat for payroll, year-end tax filings, and software troubleshooting.
• Issue Resolution : Accurately log, triage, and resolve support cases in a timely manner, escalating when appropriate.
• Training & Walkthroughs : Guide clients through workflows, including year-end processes, either ad hoc or in scheduled sessions.
• Customer Satisfaction : Maintain a positive and empathetic approach to reduce customer frustration during high-stress year-end periods.
• Collaboration : Work closely with peers and leads to identify trends, share best practices, and improve support processes.

Qualifications & Requirements

What We Offer

Ideal Candidate Profile : You thrive in high-energy, fast-paced environments. You are calm under pressure, love helping customers, and enjoy solving problems. You have prior experience in technical support or payroll / tax season roles and are excited about being part of a team that helps businesses close out their year successfully. You are aligned with our Core Values of Trust, Accountability, Ruthless Prioritization, Urgency & Impact.

This is a remote position.