Network Operations Center Technician

A company is looking for a Network Operations Center Technician I.

Key Responsibilities

Utilize and monitor various support tools to proactively assist clients with outages and performance issues

Triage and remediate automated alerts from various systems, escalating issues to higher-tier support teams when required

Install software, patches, and updates on servers and workstations following change control standards

Qualifications

1-3 years of experience in a NOC or IT support role

Hands-on experience with RMM platforms, Windows Server, Office 365, and ticketing systems

Strong troubleshooting experience with LAN / WAN networking technologies

1-3 years of experience with MS Windows workstations

Ability to multi-task and adapt to a dynamic, fast-paced environment