Field Services Manager

Field Services Manager

Our client, located in Colorado Springs, CO, is looking for an experienced Field Services Manager. Job Title : Field Services Manager Location : Colorado Spring, CO Pay Rate Range : $80,000 - $95,000 Shift : 1st What's the Job? Lead and oversee customer service representatives and operations to ensure timely and efficient resolution of customer issues and complaints to ensure a high level of customer satisfaction. Lead and oversee field operation teams to ensure timely and efficient product pre-installation testing, installations, repairs, and maintenance. Provide training and support to field technicians to ensure technical competency, customer service excellence, and ensure compliance with safety standards and regulations. Set clear objectives and performance targets and monitor team performance and productivity, ensuring adherence to quality standards and service level agreements. What's Needed? Bachelor's degree in Business Administration, Operations Management, or related field. MBA or equivalent experience is a plus. 10+ years' experience in managing customer service and field operations teams in a technical industry. Strong leadership skills with the ability to motivate and inspire teams to achieve goals. CRM / ERP / Ticketing System Experience (M2M / Heat / NetSuite) Travel 50% - 75% What's in it for me? Health and Dental Insurance Health Savings Account Life Insurance Paid Time Off 401(k) with matching About ManpowerGroup, Parent Company of : Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup (NYSE : MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.