Workforce Management Scheduler

Workforce Management Scheduler Kenosha Branch

Customer service is the heartbeat of Uline! As a Workforce Management Scheduler, you will coordinate call center schedules and monitor staffing to ensure optimal coverage to deliver the best-in-class experience our customers have come to love and expect. Careers packed with potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

• Build, publish and maintain optimized schedules across Uline's national customer service team.
• Manage non-production activities for proper staffing levels to meet service levels.
• Analyze and report on scheduling and staffing trends to provide overall coverage improvement recommendations to leadership.
• Partner with management to identify and drive Workforce Management (WFM) process improvements.
• Support customer service command center responsibilities monitoring real-time activities and volume.

Minimum Requirements

Benefits

Complete health insurance coverage and 401(k) with 6% employer match that starts day one! Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education.

Employee perks include a cafe featuring affordable daily meal options from local restaurants. On-site fitness center and beautifully maintained walking paths. Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations. Uline is a drug-free workplace. All positions are on-site.