Front Office Assistant

Job Summary :

Responsible for the front office duties in support of all medical practices as assigned utilizing the five (5) Simply Better steps with every patient and team member interaction.

Job Responsibilities :

• Must have the ability, skill-set, qualifications, education, and licensure (if applicable) for all the responsibilities required for position.
• Must excel in communication (written and verbal), customer service and can work independently or as part of a team.
• Must excel in prioritization, organization and multi-tasking while demonstrating attention to detail and follow through.
• Can problem solve to logical conclusion, demonstrate initiative and is responsible.
• Greet, connect, and be an extraordinary host for each patient at arrival and departure / check-out at facility.
• Be at work and be on time.
• Follow company policies, procedures, and directives.
• Interact in a positive and constructive manner.
• Prioritize and multitask.
• Ensure Pre-Arrival patient process is complete.
• Assist new patients with Patient Information Forms.
• Accurately verify patient registration data. Verify insurance eligibility prior to patient visit, collect and receipt payments accurately and follow through with all changes. Produce error-free batches which include counting and balancing in agreement with EHR.
• Maintain knowledge of insurance requirements including patient financial obligations.
• Demonstrate proficiency in computer management systems.
• Utilize computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types.
• Confirm and reschedule all appointments as directed. Reschedule any bumped appointments. Process arrived, cancelled, rescheduled, and no-show appointments per protocol.
• Answer all calls within Three (3) rings. Screen and direct all incoming telephone calls in an efficient and professional manner.
• Monitor lobby for prolonged patient waiting by notifying appropriate party (patient / provider / nurse) when extended waiting time occurs. Notify management of patient issues.
• Ensure patient areas are safe, clear, and free from hazards.
• Identify improvement opportunities, implement countermeasures and escalate to appropriate management resource as needed.
• Receive, file, sort, and distribute all incoming and outgoing materials appropriately.
• Perform any additional or miscellaneous duties as requested by the management team within the scope of knowledge and ability.
• Other duties as assigned.

Skills : Required Skills & Experience :

Preferred Skills & Experience :

Keywords :

Education : Required Education :

Preferred Education :

Required Certifications & Licensure :

Preferred Certifications & Licensure :