Director, Global Business Product Owner (BPO) - CXM Transformation, Marketing Ex

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Global Business Product Owner (BPO) – CXM Transformation, Marketing Experience in United States .

The Director, Global Business Product Owner will lead the strategic vision and execution of CRM initiatives within a large-scale marketing transformation program. You will serve as the voice of the business, translating global business objectives into actionable requirements, prioritized features, and measurable outcomes. This role emphasizes driving customer engagement, optimizing business processes, and delivering ROI through effective CRM capabilities. You will collaborate with cross-functional teams, including sales, marketing, and service operations, to ensure the successful adoption of solutions and alignment with corporate goals. The position demands agile product management expertise, strategic thinking, and strong stakeholder influence in a dynamic, global environment. With a focus on innovation, process improvement, and measurable business value, you will play a key role in shaping the future of customer engagement platforms.

Accountabilities :

• Develop and maintain the global CRM product vision, roadmap, and backlog, ensuring alignment with business priorities and delivery of measurable value.
• Translate business needs into detailed requirements, user stories, and acceptance criteria, and prioritize features based on impact and feasibility.
• Serve as the primary liaison between global business units, IT, and program teams, ensuring collaboration and timely decision-making.
• Lead workshops, requirements gathering sessions, and validation exercises to ensure CRM solutions meet business objectives.
• Collaborate within agile teams to deliver capabilities on time, reviewing deliverables to ensure they meet acceptance criteria and quality standards.
• Support change management initiatives, user adoption, and continuous improvement across the CRM product lifecycle.
• Define and monitor KPIs and success metrics, driving data-informed decisions and value realization for CRM initiatives.

Requirements

Benefits

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile undergoes our AI-powered screening process designed to identify top talent efficiently and fairly :

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is complete, we share it directly with the company that owns the job opening. Final decisions and next steps, including interviews or additional assessments, are managed by their internal hiring team.

Thank you for your interest!

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