IVR QA Analyst

Job Title : IVR QA Analyst

Location : Columbus OH and Wilmington DE

Duration : Long Term

Job Description

• Experience with functional testing automation tools (Selenium Java Cucumber Python) and with API test automation (Rest Assured SoapUI Postman)
• Proficient in all aspects of the Software Development Life Cycle
• Proficient knowledge and experience in the following tools : Gradle Maven Git Bit bucket JIRA Confluence qTest JMeter / Load Runner
• Strong knowledge of contact center operations digital banking workflows and backend banking systems.
• Proficient in testing IVR Live Chat Web and Mobile applications.
• Experience with enterprise tools such as CCaaS Operations Desktop and Admin Tools.
• Strong analytical and problem-solving skills; ability to trace defects across multiple systems.
• Excellent communication and stakeholder management abilities.
• Familiarity with Agile / Scrum methodologies and defect management tools (e.g. JIRA ALM etc.).
• Understanding of UAT best practices test data management and end-user validation processes.

Key Skills

Anti Money Laundering,JSP,Law Enforcement,Account Management,ABAP,Digital

Employment Type : Full Time

Experience : years

Vacancy : 1