Customer Success Engineer - Level 1

At Ouster, we build sensors and tools for engineers, roboticists, and researchers, so they can make the world safer and more efficient.

We've transformed LIDAR from an analog device with thousands of components to an elegant digital device powered by one chip-scale laser array and one CMOS sensor.

The result is a full range of high-resolution LIDAR sensors that deliver superior imaging at a dramatically lower price.

Our advanced sensor hardware and vision algorithms are used in autonomous cars, drones and many other applications.

If you’re motivated by solving big problems, we’re hiring key roles across the company and need your help!  Ouster is hiring a Customer Success Engineer to help our robotics customers be as successful and efficient with our lidar sensors as possible!

This position will serve primarily to help our customers get up and running quickly, troubleshoot and fix any problems, track trending issues, and process  all returns.

These duties will be performed in compliance with policy guidelines and within timeframes as defined in the team’s SLAs and / or project requirements.  Key Responsibilities :

• Customer Integration & Onboarding : Lead post-sale technical onboarding, guiding customers through sensor integration, network configuration, and software (SDK / API) setup.
• Validate customer system architecture and sensor configurations to ensure optimal performance and alignment with project requirements.

Advanced Technical Triage & Resolution :

System-Level Diagnostics & Troubleshooting :

Engineering Escalation & Collaboration :

Performance Optimization & Consultation :

Knowledge Base Development :

On-Call & Live Troubleshooting :

Desired Qualities and Skills :

Networking Expertise :

Scripting & Automation :

Robotics Frameworks (Bonus) :

Technical Communication :

Customer Focus & Resilience :

Ownership & Proactivity :

Organization & Collaboration :