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Computer User Support Specialist
Computer User Support SpecialistGalapagos • Huntsville, AL, United States
Computer User Support Specialist

Computer User Support Specialist

Galapagos • Huntsville, AL, United States
15 hours ago
Job type
  • Full-time
Job description

Overview

Job Summary

Galapagos Federal Systems LLC is seeking a motivated and qualified Computer User Support Specialist to join our team of skilled and diverse professionals.

In this role, you will be responsible for providing technical support to end users, diagnosing and resolving hardware, software, and network issues efficiently while maintaining exceptional customer service standards. You will utilize remote support tools and an automated ticketing system to track, manage, and document all service requests. When necessary, you will conduct on-site visits to perform hands-on troubleshooting, system maintenance, and user training.

The ideal candidate will possess a strong technical foundation in computer hardware and software systems, exceptional analytical and problem-solving skills, and a dedication to delivering high-quality, customer-focused IT support.

Key Responsibilities

The Computer User Support Specialist will :

  • Provide technical support and troubleshooting for computer systems, software, and hardware, including operating system configuration, user account management, and system backup / recovery
  • Configure, install, and manage end-user devices such as computers, laptops, printers, and scanners
  • Perform hands-on installation, repair, and maintenance tasks when remote solutions are not feasible
  • Meet regularly with users to understand organizational requirements and provide guidance on processes and procedures
  • Maintain clear and effective communication with customers to ensure issues are resolved efficiently and relationships are maintained
  • Ensure all work adheres to established Service Level Agreements (SLAs)
  • Apply information security principles and follow established security protocols and standards

Responsibilities

Required Skills and Experience

The Computer User Support Specialist must have :

  • Active Secret clearance
  • Minimum of 5 years of professional IT experience providing services consistent with this role
  • Strong technical knowledge of Windows operating systems, Microsoft Office Suite, Horizon VDI, Share-point, TCP / IP networking, and Microsoft Active Directory
  • Solid understanding of information security principles, practices, and compliance standards
  • Proven ability to diagnose, troubleshoot, and resolve complex IT issues both remotely and in person
  • Excellent communication, customer service, and organizational skills
  • Familiarity with ticketing systems and remote support tools
  • Understanding of and commitment to meeting Service Level Agreements (SLAs)

    • Education and Certifications

    The Computer User Support Specialist must meet the following :

    Required

  • Bachelor's degree in computer science, Cybersecurity, Information Technology, Software Engineering, Information Systems, Computer Engineering, Mathematics, or Engineering, or relevant industry experience may be considered in lieu of a formal degree.
  • DoD 8570.01 IAT Level II certification (e.g., CompTIA Security+)
  • A DoDM 8140.03 Advanced Level Certification prior to the government-mandated deadline. Acceptable certifications include FITSP-O, GICSP, CASP+, CISA, or SSCP

    • Benefits

  • Medical, dental, vision, disability, and life insurance
  • Flexible Spending Accounts
  • 401(k)
  • PTO
  • Paid Parental leave
  • Tuition reimbursement
  • Paid federal holidays

    • Security Clearance

    Must be a U.S. Citizen. A high-level Department of Defense active security clearance is / may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.

    Physical Requirements

    Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner and that may include lifting to thirty pounds, as necessary.

    Company Summary

    Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO-owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

    Leveraging over 30 years of experience supporting both federal and commercial markets, our team brings innovative expertise to complex IT challenges, delivering solutions across the globe.

    Galapagos Federal Systems, LLC is an equal opportunity employer.

    Our service commitment is simple : "Quality IT Solutions... On Time & On Budget."

    Company Employment Statement

    Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

    Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

    Posted Salary Range

    USD $70,000.00 - USD $80,000.00 / Yr.

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