Sr. Voice Infrastructure Engineer

Job Summary & Objectives

We are seeking a skilled Senior Voice Infrastructure Engineer to support and evolve our enterprise voice infrastructure. This role requires hands-on experience with Microsoft Teams Voice, a solid understanding of legacy Avaya systems, and familiarity with Teams-certified devices such as Polycom handsets. The ideal candidate will play a key role in the transition from traditional PBX systems to modern cloud-based voice solutions, ensuring seamless communication across the organization.

Essential Job Duties & Responsibilities

• Design, implement, and support Microsoft Teams Voice solutions, including policies, Operator Connect, and Auto Attendant configurations.
• Collaborate with network and security teams to ensure QoS, SBC configuration, and voice traffic optimization.
• Troubleshoot and resolve voice-related incidents and service requests escalated from the Service Desk including authoring of support articles as required.
• Maintain accurate documentation of voice infrastructure, call flows, and device inventory.
• Participate in voice-related projects, including office expansions, migrations, and DR testing.
• Develop and maintain PowerShell scripts for automation of Teams Voice administration tasks.
• Stay current with Microsoft 365 roadmap updates and industry best practices in unified communications.
• Manage multiple projects concurrently; monitor progress and implementation ensuring project requirements and Firm standards are met.
• Anticipate future requirements and create plans for meeting systems needs.
• Perform regular, necessary maintenance.
• Maintain technical documentation and inventory in all areas of responsibility.
• Perform other duties as assigned.

Education

Required

Preferred

Skills And Experience

Required

Preferred

Physical Demands (required to perform essential job functions)

Sedentary work : Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Work Environment

The worker is not substantially exposed to adverse environmental conditions as in typical office or administrative work (normal light, air and space in the work environment)

Salary Information

NY Only : The estimated base salary range for this position is $165,000 to $195,000 at the time of posting.

The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and / or from which they will be performing the job. This role is exempt meaning it is not overtime pay eligible.

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