Associate Customer Success Manager

Are you passionate about helping clients meet their needs?

Are you looking for an innovative role?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

About the Role

The SO Analyst II evaluates sales team performance by reviewing training materials. Recommendations are made for improvement to increase revenue growth.

This role influences the company's sales strategy and business objectives.

Responsibilities

Conducting for product training and specific application to customer’s industry, department, and role needs

Demonstrating a consultative onboarding and solution use optimization, aligned to customer use cases, persona profile and defined success metrics

Developing and delivering training materials to sales teams on new technology systems

Developing and maintain relationships with corporate decision makers and influencers within assigned accounts to increase utilization of LexisNexis products

Generating and tracking qualified leads provided to Relationship Managers in base business accounts and Business Development Managers in prospective accounts

Utilizing all required processes, tools and systems including SalesForce

Serving as a liaison for our customers on product / segment team meetings and user panels

Leading monthly product webinars on BIS products hosted by the marketing group and available to all customers

Requirements

Possess a Bachelor’s or equivalent experience.

Have extensive experience in a business environment.

Be able to demonstrate a consultative approach to uncover customer’s needs and problem resolution.

Demonstrate Industry knowledge and the ability to quickly develop an in depth understanding of LN products and services.

Demonstrate expertise in Microsoft 365, Excel, and PowerPoint

Be able to travel locally or overnight for business

Work in a way that works for you

We promote a healthy work / life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer :

• Health Benefits : Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits : 401(k) with match and an Employee Share Purchase Plan
• Wellbeing : Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.

As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.