Revenue Operations Director

Who we’re looking for…  Title :

• Revenue Operations Director Department : Go-To-Market Reports To : COO Supervisory Responsibility : This role currently does not have direct reports.

FLSA Classification :

Travel :

Responsibilities

|  Data Quality & Infrastructure You will be measured on KPI’s showing the accuracy and completeness and overall hygiene of the CRM Data (Knit currently uses Salesforce) Productivity & Automation Gains You will be measured on the speed to market, adoption, and ROI of automation and AI tooling in the rev ops systems  You will be measured on effectiveness of strategic guidance provided to cross-functional team members to build our GTM systems Primary responsibilities of this role : GTM Reporting, Planning, & Operations Partner cross-functionally with the COO, Sales, Marketing, Customer Success, and Product to design and scale a best-in-class revenue operations system , evolving from current state to future state Support Finance with reliable systems by ensuring CRM data integrity that enables accurate, dynamic revenue forecasting .

Partner with Sales & Finance to support compensation plan design ensuring accuracy and alignment with company goals Enhance reporting and visibility by building dashboards and surfacing actionable insights across the funnel to empower Sales, Customer Success, and Executive decision-making Streamline lead routing, opportunity management, and customer handoff processes across Marketing, Sales, and CS Partner with GTM leaders on operational topics including territory and book-of-business design, quota assignments, and renewals planning Act as a go-to resource for GTM leaders, providing insights and recommendations on operational challenges Support leadership with ad hoc analysis, scenario modeling, and board-level reporting Salesforce & Tech Stack Ownership Architect from scratch and maintain scalable GTM infrastructure, including CRM design and management, to ensure peak team performance and consistent access to accurate pipeline data Drive continuous improvement of GTM systems through measurement, optimization, and automation—delivering efficiency gains across the organization Leverage automation and AI tools (e.g., GPT-based assistants, workflow bots, reporting agents) to streamline lead routing, pipeline reporting, and campaign execution Other duties as assigned [to be less than 10% of your overall job scope] Required Skills & Experiences Expertise in Salesforce and working knowledge of 2-3 other GTM softwares (HubSpot, Apollo, etc.) to bring an informed, diverse perspective on best-in-class practices  Familiarity with AI-based tools / agents (e.g., ChatGPT, Claude, or custom agents) 5-8+ years of experience in RevOps, Sales Ops, or GTM Ops at a high-growth B2B SaaS company preferable at a Series A or B stage company 2-3+ years of experience with GTM planning (e.g., compensation design, territory management, quota modeling, and hiring / capacity planning) Proven track record of shaping solutions with a consultative mindset across multiple functions, clarifying tradeoffs, anticipating needs and risks, and driving stakeholder consensus to maximize impact Proven track record of presenting data-driven strategies and context to executive-level audiences and making informed domain-level decisions aligned with business priorities Experience with prompt engineering to customize AI outputs for internal tools, reporting, and automation workflows Strong data fluency :

This means we :

Keep the main thing the main thing :