MANAGER - HOTEL SERVICES

Manager - Hotel Services

Location : Las Vegas, Nevada, US

Position Overview :

The primary responsibility of the Manager Hotel Services is to manage operations Bell Services, Valet Parking and Parking Operations. All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures. This is a safety-related position.

Essential Duties & Responsibilities :

• Manage the delivery and measurement of guest service within valet and bell desk consistent with the company's core service standards and brand attributes.
• Oversee day-to-day operations, manage guest services areas, and team members, including, but not limited to, baggage handling, traffic control, valet services, and parking operations in guest services, etc.
• Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
• Evaluate schedule or timeline related to the completion of assignments, while maintaining service and / or product quality.
• Review the work of team members and provide guidance and counsel when needed to achieve department goals and objectives.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, while maintaining positive guest relations.
• Manage assigned operational functions of valet, parking operations and bell desk consistent with the strategic plan and vision for the department.
• Manage and monitor fiscal budget operations of valet, parking operations and bell desk and marketing strategies to produce both short term and long-term profitability.

Additional Duties & Responsibilities :

Additional Duties & Responsibilities :

Company Standards of Conduct : All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct.

Minimum Qualifications :

Physical Requirements :